Broken G7 Capo

Rocker

My G7 capo fell out of my hands on Friday evening and it broke in two pieces.  The bits fitted together fine but the capo would not work as a capo so it ended up in the recycling bin.  The frustrating thing is that I use the capo more and more these days after years of ignoring it.  Next time I am in town, I will call into the music shop there and get myself a new capo.

ICBM

That's not good. Do you mean the mechanism came apart, or the metal broke?

Rocker

ICBM said:

That's not good. Do you mean the mechanism came apart, or the metal broke?

The two bits just popped apart - where the hinge is.  The bits pushed together without much problem but the capo would not work as a capo, the little plastic release did nothing and sometimes would not move either way.  A pity as the G7 is a neat capo - it looks tidy in position and the curvature suited my Anderson neck to a tee.  Capos don't tend to break all that often, a bit like the handle of a hammer breaking.  At least you can fit a new handle in a hammer or you could at one time but the capo is on it's way to be recycled.

Kittyfrisk

Video here showing how it works (more than two parts).https://www.youtube.com/watch?v=7mrcrSEADHk
In any case, the G7th is covered by a warranty. Worth a try  

Kilgore

Get in touch with them. I had mine for 2 months. I emailed a photo of the broken bits, got a new one in the post the next morning. Exemplary customer service.

koss59

Yeah you should have let them know.
On the plus side the new 3rd generation version is brilliant so worth getting one of those.

Rocker

I sent them an email,  we shall see.......

richardhomer

Rocker said:

I sent them an email,  we shall see.......

Failing that, pitch up outside their offices....

fretfinder

My old one broke, the gripping mechanism failed so it was useless. It was quite old so I binned it and bought a new one and so far it’s been ok - don’t know if it’s the 3rd gen one though.

mrkb

fretfinder said:

My old one broke, the gripping mechanism failed so it was useless. It was quite old so I binned it and bought a new one and so far it’s been ok - don’t know if it’s the 3rd gen one though.

Gen 3 have ART printed on the side which stands for "Adaptive Radius Technology" - IGMC.... it’s the anorak...

lincolnblue

They are great with their customer service and have always been quick to respond. I'm an endorsed user, but even before that they were usually very quick to respond. 

skullfunkerry

mrkb said:

fretfinder said:

My old one broke, the gripping mechanism failed so it was useless. It was quite old so I binned it and bought a new one and so far it’s been ok - don’t know if it’s the 3rd gen one though.

Gen 3 have ART printed on the side which stands for "Adaptive Radius Technology" - IGMC.... it’s the anorak...

I actually had to google 'IGMC' then... O_o

G7th-Nick

Rocker said:

My G7 capo fell out of my hands on Friday evening and it broke in two pieces.  The bits fitted together fine but the capo would not work as a capo so it ended up in the recycling bin.  The frustrating thing is that I use the capo more and more these days after years of ignoring it.  Next time I am in town, I will call into the music shop there and get myself a new capo.

Hi Rocker! The guys are right... contact us :-)

You can email me direct as nick.campling at G7th.com  

viz

richardhomer said:

Rocker said:

I sent them an email,  we shall see.......

Failing that, pitch up outside their offices....

Haha!

Rocker

I sent them an email,  we shall see.......

So far, no reply.  Nick Campling posted on this thread and I sent him an email.  No reply.

Simon_M

If G7th don’t come through getting you a replacement I can highly recommend a Shubb. 

BenSirAmos

Have you tried contacting @G7th-Nick by direct message on this site?

crunchman

Simon_M said:

If G7th don’t come through getting you a replacement I can highly recommend a Shubb. 

Shubbs are awful.  Got rid of all mine on Feebay when I got my first G7th.

Rocker

BenSirAmos said:

Have you tried contacting @G7th-Nick by direct message on this site?

Yes I did but perhaps he does not login here all that often.

Rocker

Simon_M said:

If G7th don’t come through getting you a replacement I can highly recommend a Shubb. 

Thanks @Simon_M but the 'curve' on the G7th matches the fretboard on my Anderson.  

ICBM

crunchman said:

Shubbs are awful.  Got rid of all mine on Feebay when I got my first G7th.

I gave mine away when I got my first Kyser. I'd put up with it for years after reading a quote, I think by Jerry Donahue, saying it was 'the best by a country mile' or something like that, when I first wanted a better capo than the nail/rubber tube/elastic type I originally had. No it isn't, but I never realised there was anything less fiddly and annoying until I found a Kyser in the case of a guitar I bought.