KaBL - an apology....

RobDavies

Dear KaBL buyers and supporters...

I have not been very good recently.  I've had lots going on outside of KaBL and thus a few orders went out a bit late and one order was a complete screw up as I'd not read it properly - even worse, that particular order was a replacement for one that RM lost and I'm now wracking my brains wondering whether I got the original right or wrong.....Doh.

So, if any of you have received less than excellent service from me, I whole heartedly apologise and promise to up my game!

Ta for listening.

Rob.

koneguitarist

Well done for being upfront mate. That's all you can ask for, people make mistakes. Good luck and hope your feeling better.

Deijavoo

Hope you're ok mate.

RobDavies

Thanks for the concern. 

 I feel a bit guilty now because I'm absolutely fine - just so busy with kids, real work, decorating, Christmas coming up etc. 

 All part of being a 45 year old man, unfortunately!

RocknRollDave

That Black Friday deal bring in an overwhelming wave of customers, eh?

Deijavoo

My long overdue purchase will be coming in January.

randomhandclaps

Just remember Rob that small businesses only get two types of customers;  Those who understand that sometimes real life gets in the way and those who aren't worth worrying about.

ICBM

And remember that *everyone* screws up once in a while. It's how you make it right that separates the good guys from the bad.

I won't stop recommending you .

OilCityPickups

We all make screw ups dude ... it's how you handle them that makes you a proper businessman. @randomhandclaps is bang on the nose with his comment. Your customers will understand ... we are all human.  I once sent out two batches of Strat pickups with one pole magnet the wrong way up! Sounded great apart from the G strings that sounded like a duck farting underwater. Paid their postage back, re gaussed the magnets ... gave em a discount as an apology, and they have ALL turned into loyal and regular customers. 

Modulus_Amps

Unfortunately things happen, do you best to sort it and improve your practice, some will listen and give you grace and others you will never hear from again... and they probably won't complain either.

nice prices and product so hopefully you get it sorted soon

camf

Is this a good time to hit you up for discounted leads, while you're feeling vulnerable?  

Never had anything but brilliant service from you. Always happy to recommend you, too. 

cam f

rsvmark

TheGuitarWeasel said:

We all make screw ups dude ... it's how you handle them that makes you a proper businessman. @randomhandclaps is bang on the nose with his comment. Your customers will understand ... we are all human.  I once sent out two batches of Strat pickups with one pole magnet the wrong way up! Sounded great apart from the G strings that sounded like a duck farting underwater. Paid their postage back, re gaussed the magnets ... gave em a discount as an apology, and they have ALL turned into loyal and regular customers. 

Much wisdom in this. To cock up is human, to apologise and go an extra mile to fix it is when you really get respect from people

streethawk

Fair play, Rob.

Long hours, high pressure, low pay.

Heck, sometimes even I miss the post office, this despite my renowned commitment to customer service. 

Jalapeno

camf said:

Never had anything but brilliant service from you. Always happy to recommend you, too. 

cam f

This !   Muchly.  Always been brilliant !

Teetonetal

Real life must be the curse of any one man / or small conmpany, we all make mistake in our jobs, but when you're dealing direct no place to hide. Very happy with the service I got from Kabl

capo4th

Yeah don't worry man I just recommended you on another thread then read this !

RobDavies

Gents - I'm genuinely touched (in an appropriate way, of course) by the responses.

It was only one order that I cocked up, but it was a shame as it was a guy in a local band who's a brilliant player and was in a position to recommend me to others. I gave him a part refund and offered to buy him a pint at his next Southampton gig to make up for it.... He was very understanding, so fingers crossed.

Anyway, everything is back to normal - decorating done, 'real' work is less busy... orders going out within 24hrs again.

Great success!

bluechargeboy

Hey @RobDavies, do you do coloured cables at all? I need coloured XLR in my life!

RobDavies

bluechargeboy said:

Hey @RobDavies, do you do coloured cables at all? I need coloured XLR in my life!

Yep - I don't stock coloured cables but I can get them in easily enough. PM me with your requirements and I'll throw some prices your way.

bluechargeboy

RobDavies said:

bluechargeboy said:

Hey @RobDavies, do you do coloured cables at all? I need coloured XLR in my life!

Yep - I don't stock coloured cables but I can get them in easily enough. PM me with your requirements and I'll throw some prices your way.

Oooooooooooo, nice one, will do!

mark_jwedge

@RobDavies a big thing that sticks out to me is that this whole event mattered enough to you and affected you to the extent you had to start this thread in the first place. That clearly shows you are a guy who really cares about his product and his reputation and values his customers. That counts more than anything and with those values you will always be a success. Plus your product and prices are great and you have always been great with me. I can't see me getting cables from anywhere else and tell all my band mates/playing mates to buy your stuff and will continue to do so