Anyone work in audio equipment retail?
I've had my IK Multimedia ILoud micro monitors for just under a year, and they've developed a fault where pressure has to be placed on the speaker cable in a certain way or the main speaker on one side will cut out.
IK customer service (based in the US) has asked me to return it to my Malaysian dealer under warranty for a replacement.
I'm planning to head down to my dealer tomorrow and do as customer service has advised, but I'm wondering if it is any loss to my dealer that I am asking for a replacement. I imagine if it's still under warranty, they'll just return the whole set to IK and get a replacement? or will they be stuck with the faulty stock?
I imagine alot of this has to do with the supply contract, but was hoping someone would have some idea what the normal industry practice is.