Credit to Line 6

guitartango

In late December I ordered an HX-STOMP from PMT, it arrived on the 3rd of January, but after three hours of use it packed up.

I went back to PMT and they said the next shipment would either be February or late March (still will be late March)

Our good man Ross @rossyamaha did his best to secure me a replacement (thanks Ross) but in the end could source one (i could return the unit and buy one from Yamaha London). 

I also posted my problem on The Gear Page and Line6 support, this was picked up by Frank Ritchotte (Senior Dir of operations)  who offered my a loan unit all the way from the USA ! 

So credit to Ross (who answered my PM on business) and credit to Frank for sending me a loan via UPS.

Line6 happy customer 

Sassafras

Is it normal for them to pack up after 3 hours use?

phil_b

Sassafras said:

Is it normal for them to pack up after 3 hours use?

yes

guitartango

@Sassafras just been unlucky I guess.