I just wanted to make share my recent experiences with guitar guitar
I have had a couple of problems of late with products I have purchased from them ( they say it happens in 3s!!)
Firstly my egnater tweaker 40 blew a transformer now although I am out of warranty with them they were helpful to offer me advice
2nd my catalinbread DLS died (same day as amp) they asked me to send it up they will see if they can repair it - they must not have been able to as I am now waiting for a replacement (here tomorrow) throughout great communication through emails
And finally today I took delivery of a pedaltrain 2 with hard cads I was very looking forward to getting home to start setting the new pedalboard up however to my panic and utter astonishment upon opening the hard case there was NO pedalboard
Within seconds I was on the phone and spoke to a very nice man who apologied and after checking with the warehouse dispatched a the missing pedaltrain board this should be here tomorrow
I just wanted to share this if any one is interested as it's good to know that even when things go wrong the company has your back
Comments
I wouldn't say that is outstanding service from your comments. Any guitar shop worth it's salt would offer you advice on a blown-up product....especially if (a) it was purchased from them, and (b) they might get a repair out of it.
The pedal is presumably under warrantee, so they have an obligation to repair it.
Thirdly, how about they do their job properly and check what is in the box before it has been dispatched. You had to wait an extra day before you got what you ordered!
Sorry, but it annoys me that this is classified as 'good' customer service in the UK - we're a bunch of mugs when it comes to things like this!
I've always found Guitar Guitar in Epsom superb (Mike, Nigel, Chris, Jez). Good people, good comms, decent stock and they're happy to price-match and have excellent after sales service to boot!
I've returned things that weren't to my liking within the 7 day accepatable period with no quibble (standard stuff), but when my H&K Tubemeister 36 Head became very noisy shortly after purchasing - turned out to be a preamp valve - they just replaced the head there and then.
If all their shops are like the Epsom branch, they're a good chain (DV247/Digital Village take note - woeful)!
Btw, I'm taking generally now, nothing to do with guitarguitar
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