I know the opinions about the actual amps differ quite a lot on here (especially on the v40) but you really can’t fault Victory’s customer service.
I bought a second hand V45 and it was missing the nut that held the single ended mode toggle switches in place.
I emailed Andy at Victory to just ask what size but I needed.
I’ve spoken to Andy on a few previous occasions and bought a few bits through him so he knows my details.
Anyway, I didn’t get a reply to the email which was fine because it’s December and people get busy or go away.
BUT out of the blue on Friday, a Jiffy bag turns up from Victory with a complete new switch and Victory sticker! That’s class.
Secondhand amp and he took the time to find the part, find my address and send it to me for FREE!
Its a really small thing but I had to share it because I think it’s just top notch customer service and makes me want to buy more Victory amps!!
Comments
I am seriously thinking of a Sheriff 44 next ..
I purchased a used victory combo on ebay which developed a reverb fault after a week or so. I did some checks myself and determined it was likley to be the reverb transformer faulty. I gave them a ring to see if i could arrange service. To my suprise they said "you do know the amp has a lifetime warranty via the dealer".
I explained i brought it used and they said no problem.
They paid for all the shipping and returned it back to me fixed with a spare set of new valves, a cover and t shirt.
Fantastic service.
More like miraculous!
I should have been more clear as i was referring to him ‘knowing a thing or two about customer service’