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To get this worried about ONE customer is a schoolboy error in business. You are going to lose lots of customers over the years so get used to the idea and deal with it accordingly.
So, said trial lesson commenced earlier today. They turn up late and both parents are present. They drive a big ass 4x4 and don't look short on money. I make the parents wait in the car as they think they can waltz in and out of the room as and when they please. I tell them they either sit in the room and stay there or stay in the car.
I do the trial lesson and it exposes a severe lack of knowledge on the student's part. But that's another matter. So we get to the crunch point about the fees... Parent says they want to pay in blocks of 10 but I say at the new rate. No argument from them, they surprisingly just accepted it. We will be starting the acoustic grades from next Saturday. They only ask if I'm DBS checked (which I am) though not many parents are bothered about it
So as Chalky said, I was overthinking it in fear of a bad rep.
I do think I'll need to increase rates from 2018 however, leading to more possible situations like this though, say if this parent tells her mates about me.
And I feel I owe a score to my existing client for passing on my details?
When I was a driving instructor I had similar worries. When I decided to raise my prices I wrote a short letter explaining the price rise and date it would begin. I then handed to each student at least 2 weeks in advance and explained verbally what it was about.
Better to make many small increases rather than save it up for a big one when you really feel the crunch.
Does a plumber give a present to anyone who recommends him?!
I receive a text really late last night informing me the child is not willing to take lessons, their first lesson of 10 was meant to be in an hour, I should have known they were going to be timewasters. Looks like a tiger mum as well seeing how “they want them to do the grades...” after all that malarkey they quit before they even begun!
Lesson learnt for the future though, no special discounts of same rates for new clients as old ones.
Remember, it's easier to criticise than create!
Either they didn’t want to be there or didn’t get on with me. I’ve not many complaints (if at all) so I think it’s one in a million.
But the only constructive feedback I've got from a trial lesson was that I wasn't practical enough (didn't make them try to play something, instead just talked throughout..." which I've now rectified.
In fact (and I'm not blowing smoke up my arse) I've been praised by many for my simple and effective approach to getting results. Not everyone who takes lessons will understand the concepts as easily as I did. If I can get them to where they need to be via the quickest and easiest route why wouldn't I be straightforward?
They're probably still seething I didn't give them the "special rate" hence why the remarks...
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Just because you're paranoid, don't mean they're not after you