I must admit I'm just a little pi$$ed off at the moment.
A couple of days ago I ordered an Ibanez BT33 Bass from Musik Produktiv in Germany via their Amazon UK portal.
The bass I ordered looks like this:
But the bass I received looks like this:
Can you spot the difference?
Yep the mahogany fingerboard that sits between the two picks is completely missing. In fact I don't this it has ever been installed on this bass. This was one of the key feature that steered me into buying the bass.
I purchased the instrument as brand new... and this is the box that it came in:
No documents, guarantee slips. no allen keys for the double truss rods.
Personally I think this is well out of order and I have demanded a refund... which was at noon today.
No response 6 hours later so it's going to be interesting to see how this plays out. Amazon state if I've not heard anything from the seller in 2 working days I can raise a dispute.
Any of you chaps has to return expensive items to an Amazon hosted seller who are based abroad?
I'd be interested to see how it went.
(pronounced: equal-sequel) "I suffered for my art.. now it's your turn"
Comments
They will sort it out.
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My Trading Feedback | You Bring The Band
Just because you're paranoid, don't mean they're not after youMy Trading Feedback | You Bring The Band
Just because you're paranoid, don't mean they're not after youMy Trading Feedback | You Bring The Band
Just because you're paranoid, don't mean they're not after youReturn pending seller approval
If you haven't heard from them in 2 business days you may be eligible to File a claim.
They can't change the law.
My Trading Feedback | You Bring The Band
Just because you're paranoid, don't mean they're not after youI've had two incidents with this like Amazon, on both occasions Amazon actually interacted with both the seller and buyer, took in the information and forced the seller to refund and sort out collection of the item, on one occasion because the box was damaged and the seller kept demanding I go out to super markets looking for an appropriate box to return it in, Amazon refunded the whole lot and said don't interact with the seller again, and don't worry about it and I still have the item, if the seller didn't arrange collection within a set time scale (I think it's 45 days) the item is written off (something to do with the terms and conditions the seller signs up to to sell through amazon, it's "amazons" property or something like that, and they just wrote it off.
Having said that Darcym is correct - ultimately Amazon will always see you right, it just takes longer with marketplace sellers as they have to give them reasonable time to respond, whereas you get an instant resolution from Amazon for their own goods.
Just chill. No aggression or ‘legal right’ stuff needed.
Amazon are superb. Give it the 48 hours and then contact Amazon through live CHAT... be nice to the person on the other end and it will be sorted.
Superb customer service.
The mahogany "fingerboard" is called a ramp, and is used to aid/speed up right-hand technique - I've made a couple in the past but got so used to the way of playing with one that I managed without on the next bass.
Musik Produktiv have admittd to the mistake and authorisd the return at their expense.
They sent me the postage label so I can just return it like a convential Amazon return.
Hopefully the refund will be just as efficient.
But if they're going to replace it, hopefully the new one will have nice wood grain that actually bears some resemblance to the picture as well...
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