- “To play a wrong note is insignificant; to play without passion is inexcusable.”
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They're busy because they make good pickups
There's all kinds of stuff can be going on in both a business and an individuals life. If we're talking one man bands then the fact that you sometimes get help at 10pm is balanced by sometimes having to wait. Hard to remember that when excited about a project though.
Or they just might be crap at comns, of course.
Speaking for ourselves, we try to answer all enquiries as rapidly as we can ... occasionally things slip through the net ... but pickup winders are human too.
PS Andy, I see your message came into us on Wednesday and I've replied this morning. I really don't think three to four working days is 'treating customers with contempt'.
Formerly TheGuitarWeasel ... Oil City Pickups ... Oil City Blog 7 String.org profile and message
you see i think 3-4 working days to answer an enquiry is too long in this day and age ...especially when it takes a rant on a forum to prompt a reply...?
i may be old fashioned and expect too much from people so ignore me
The yard is nothing but a fence, the sun just hurts my eyes...
Well said !
Feedback
If they answered the email immediately but then had a long dispatch time you'd probably complain about that instead.
The joy of working with small builders is that you speak to the person building your product, unfortunately that means they're often concentrating on building rather than customer service, I know which I prefer.
I also know that in my small business, life and demand can very easily get in the way of everyone being dealt with how I’d ideally like.
Choosing a small business over off the shelf from a box shifter is a night and day decision. You are almost becoming part of the family for the duration of the deal. You might not always see it but you are cared about an awful lot more.
I've spoken to Ash and had 3 sets of pickups from him. If you have a query then it's a great way to go into detail. The only downside is it takes him away from actually making pickups!
I once emailed Gibson, they never got back to me. If 3 days is contempt, how do Gibson feel about me!?
Like it or not, this is the modern world (still adore that song) and if you snooze, you lose imho.
Its not about the buyer, its about the seller. I cant comment on the specifics here, but I know with my small business (and even when I sell in the Forum here), you have to move and respond quick... or the gas, moment, momentum (whatever) is lost.
Sometimes I get emails and contact form queries that run to several pages, and require a lot of thought ... for those sorts of inquiries it's always better to speak to me in person.
Formerly TheGuitarWeasel ... Oil City Pickups ... Oil City Blog 7 String.org profile and message
I feel I deserve my own reply
Been uploading old tracks I recorded ages ago and hopefully some new noodles here.