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I had years of interruptions, unsatisfactory responses & missed appointments when with BT (I live in a rural location).
When I eventually switched to Plusnet, they got the issue sorted out (the engineer had missed the corroded cabinet connections) & I have been fine ever since.
The existing ustomer 'mates rates' deal means that they are now also my mobile provider (unbeatable offer), so I guess that says it all.
YMMV
£35 a month (with calls package) and usually full speed connection and occasionally just around the 45-50Mb mark during busy periods.
Been nearly 2 years and no complaints. Faster and cheaper than BT, yet the same company...
I can't recall having had price rises from PN while in contract.
Doesn't mean it didn't happen, just that if it did, it didn't annoy me enough to remember it.
I had an email about December's price changes. As it's a fixed price contract there will be no increase on my line rental, however add-ons ARE subject change which in my case is the evening and weekend calls package and that's going up by £1. Hardly a deal breaker as the service has been great and the price is still a bargain compared to BT.
As with so many things, when it works it's OK (but not stellar). When there are problems, particularly niggly ones, they are impossible to deal with.
If you're happy with Plusnet, stick. If not, Zen.
Remember, it's easier to criticise than create!
Remember, it's easier to criticise than create!
I also live about 30 yards from the cabinet, so I'm getting 78Mbit/s sync speed, and I've never had bandwidth limitations (unlike my neighbours, who are with TalkTalk and Sky respectively, and are constantly getting slowdowns at peak times).
is it crazy how saying sentences backwards creates backwards sentences saying how crazy it is?