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Having dropped JHS an e-mail about the problem I've just heard from Grover who are being ever so kind and are going to (hopefully) send me a replacement tuner. I say hopefully because the rotomatics model used by Yamaha seems to be a little different to the round button style tuning pegs on the Grover website (they are squarer in shape). I've sent Grover some pictures, so fingers crossed they can source the right one.
On the Strat was a burr in the string ferrule and on the Tele was never ID'd, so I stuck a 9 B on the high E and it is fine.