Any other iPhone 6 users with touchscreen issues?

guitarfishbay

Occasionally, my phone either doesn't respond to touch, or will act upon a rapid succession of touches that didn't occur.

I just had to restart it because it wow'd a post, zoomed in and out a few times then tried flagging.

This almost always happens on Safari. Usually I'm trying to write a URL and it goes nuts and opens one of my bookmarks instead...

Also it sometimes flat out stops responding to everything except the physical buttons (home, lock etc)

Anyone else get this behaviour? What did you do? Trying to get another 6 months out of the phone but it's looking a bit unlikely as getting touch issues regularly

Danny1969

Unfortunately in my experience this is normally caused by the touchscreen IC chip joints failing where they meet the board. Normally on an iPhone the BGA chips are underfilled .... that means soldered as normal and then the underfill glues the chip to the board as well. This is because phones are expected to receive more shocks than say a laptop

On an iPhone 6 the touch I.C chip isn't underfilled .... I've no idea why. This makes it relatively easy to change but that procedure still requires micro soldering 



 

4114Effects

guitarfishbay said:

Occasionally, my phone either doesn't respond to touch, or will act upon a rapid succession of touches that didn't occur.

I just had to restart it because it wow'd a post, zoomed in and out a few times then tried flagging.

This almost always happens on Safari. Usually I'm trying to write a URL and it goes nuts and opens one of my bookmarks instead...

Also it sometimes flat out stops responding to everything except the physical buttons (home, lock etc)

Anyone else get this behaviour? What did you do? Trying to get another 6 months out of the phone but it's looking a bit unlikely as getting touch issues regularly

Yep - my old 6 plus had exactly those issues. One of the reasons I went back to android. I spoke to Apple, apparently it was a known issue - a  chip that works loose from the PCB over time. Rather than apologise and offer a replacement, they quoted £150 to fix it. Yep, that's a cool £150 to fix a widely reported manufacturing fault that they were already aware of! I told them to stuff it and sold the phone for spares on eBay. Loving my s7 edge now.

bingefeller

Do you have Apple Care?  How old is the phone?

guitarfishbay

Almost 3 years I think. No Apple Care.

John_P

See my recent thread about mine dying.      New screen doesn't work - it's a well known fault with the 6 - google screen disease.
I gave up an bought a newer model.

guitarfishbay

Danny1969 said:

Unfortunately in my experience this is normally caused by the touchscreen IC chip joints failing where they meet the board. Normally on an iPhone the BGA chips are underfilled .... that means soldered as normal and then the underfill glues the chip to the board as well. This is because phones are expected to receive more shocks than say a laptop

On an iPhone 6 the touch I.C chip isn't underfilled .... I've no idea why. This makes it relatively easy to change but that procedure still requires micro soldering 

Out of curiosity what would you charge to do this, to give an idea if I should try and get it fixed locally. I don't have a spare phone and need a phone so can't post it

@4114Effects £150 would mean a write off at this point. I had planned to get 3y out of the phone, still locked into a 1 year sim only contract at the minute though only a few months left. Genuinely unsure if I'd stay Apple at this point 

bingefeller

guitarfishbay said:

Almost 3 years I think. No Apple Care.

You could go in to an Apple Store to "ask for advice."  Sometimes you will get a very kind employee who will get it fixed for you free of charge.  It's worth a shot.  

guitarfishbay

bingefeller said:

guitarfishbay said:

Almost 3 years I think. No Apple Care.

You could go in to an Apple Store to "ask for advice."  Sometimes you will get a very kind employee who will get it fixed for you free of charge.  It's worth a shot.  

Interesting, next time I'm in town I could try this.

Its actually my third handset. The first two had speaker issues within months and they just replaced the handset outright each time, so thinking about it this phone is probably closer to 2 years old

I kind of feel like I'm done with expensive phones. There's not been a single feature or improvement since the 6 I've wanted. Would be happy with a similarly powerful phone (i.e. Anything released 2-3 years ago) but I guess software support is the only potential issue with older handsets. Not sure how that usually goes in Android land.

Danny1969

guitarfishbay said:

Danny1969 said:

Unfortunately in my experience this is normally caused by the touchscreen IC chip joints failing where they meet the board. Normally on an iPhone the BGA chips are underfilled .... that means soldered as normal and then the underfill glues the chip to the board as well. This is because phones are expected to receive more shocks than say a laptop

On an iPhone 6 the touch I.C chip isn't underfilled .... I've no idea why. This makes it relatively easy to change but that procedure still requires micro soldering 

Out of curiosity what would you charge to do this, to give an idea if I should try and get it fixed locally. I don't have a spare phone and need a phone so can't post it

@4114Effects £150 would mean a write off at this point. I had planned to get 3y out of the phone, still locked into a 1 year sim only contract at the minute though only a few months left. Genuinely unsure if I'd stay Apple at this point 

I'm not doing micro soldering anymore, just had eye test and my sight has got worse over the last year to the point I now have to wear glasses for driving. The concentration and magnification to do this job is immense. 

There's 2 chips next to each other on the bottom of the board, some places will just reflow the mason chip, that's unlikely to last as a repair. Changing the chip is the better bet, changing both chips even better but even then there's sometimes an issue with the tracks which mean making a tiny link from one place to another.  I would hazard a guess and say around £80 for a repair but your unlikely to find a local shop offering this kind of service as it is about the most difficult of electronic repairs to do well and involves specialist equipment
Personally I think Apple should recall the phones as the fault is caused by 2 design flaws ... one being the phone being able to bend and flex the board the the other the fact the chips aren't underfilled so easily affected by the flexing

4114Effects

guitarfishbay said:

bingefeller said:

guitarfishbay said:

Almost 3 years I think. No Apple Care.

You could go in to an Apple Store to "ask for advice."  Sometimes you will get a very kind employee who will get it fixed for you free of charge.  It's worth a shot.  

Interesting, next time I'm in town I could try this.

Its actually my third handset. The first two had speaker issues within months and they just replaced the handset outright each time, so thinking about it this phone is probably closer to 2 years old

I kind of feel like I'm done with expensive phones. There's not been a single feature or improvement since the 6 I've wanted. Would be happy with a similarly powerful phone (i.e. Anything released 2-3 years ago) but I guess software support is the only potential issue with older handsets. Not sure how that usually goes in Android land.

I got my S7 Edge for £240 second hand on eBay. Probably cheaper now. Very powerful phone, great camera and I fully expect to get a least 2 more years out of it. There's nothing I need that it doesn't do, so I don't see the benefit of a newer handset for a while. 

guitarfishbay

Thanks both.

I think I might need a new handset soon then, time to start looking 

randella

I'm a massive sucker. Every two-year upgrade I swear to myself I'll get a cheap Android and a Giffgaff chip, that'll do me. Right?

Just got a Galaxy S8 Plus on contract. It's a thing of beauty, I'll tell you what that iPhone X is going to have to go some to beat it at £1150 for one with a bit of spare RAM. 

Android has got better and better. If you can pick up a last-gen Galaxy you'll get a superb phone. If you're a massive sucker you'll get a Galaxy S8... well. You can see where this is going. 

guitarfishbay

Yeah the last Android I had was a Galaxy S2. I'm sure they're a lot nicer now!

randella

guitarfishbay said:

Yeah the last Android I had was a Galaxy S2. I'm sure they're a lot nicer now!

They really are. Samsung's TouchWiz overlay comes in for some stick but, garish colours aside, I've always found it pretty usable. 

I've just had six months of Windows Phone so I'm probably easily pleased but since my last Android (Galaxy S6) it really has grown into itself. 

guitarfishbay

Right as of this morning the screen is 100% unresponsive.

Time to seriously research a new phone...

randella

guitarfishbay said:

Right as of this morning the screen is 100% unresponsive.

Time to seriously research a new phone...

One word of caution - if you go Galaxy, I wouldn't go back as far as the S6. It was a great phone but had a design flaw: when the handset got hotter (playing a game for example) the capacitive 'back' button developed a mind of its own rendering the handset useless. Carphone replaced my first one no quibble, leading me to suppose they knew about it. The second one did exactly the same after a while. 

Anyway, there's a whole world out there. Apple, Samsung, Pixel, OnePlus, even Huawei. It's increasingly hard to buy a bad 'un these days. 

guitarfishbay

A mate just got a OnePlus, and he's been iPhone only for years and years... I'd call him to ask if he recommends it but my phone is broken lol. Guess this is where Facebook is useful!

randella

My bezzy friend swears by his OnePlus 3T, he won't be parted from it. See what your mate says, wonder if he agrees. 

menamestom

Different issue but my 6 has slowed right down after updating to IOS11.   Should have followed my own advice to never update until enough user dater is available.

randella

menamestom said:

Different issue but my 6 has slowed right down after updating to IOS11.   Should have followed my own advice to never update until enough user dater is available.

Hah, my iPad 4, which won't be getting iOS 11, has slowed right down too. Hmm. 

*fashions new tinfoil hat*