Reverb Payments

Fuengi

Anyone else having to wait forever for their money from Reverb.com?

I went over to their Reverb Payments and have been waiting for several days after confirmed delivery for the payment to be processed. have yet to actually receive anything and am getting slighlty concerned.

GavRichList

Nothing to be concerned about - it just takes a few days that’s all. I sold my Sub37 a little over a week ago, cash hit my bank midweek. 

jimkehoe

Fuengi said:

Anyone else having to wait forever for their money from Reverb.com?

I went over to their Reverb Payments and have been waiting for several days after confirmed delivery for the payment to be processed. have yet to actually receive anything and am getting slighlty concerned.

I have also had a sale shown paid since 5th but no sign of the money yet. When I contacted them they said it could take til 10th to clear!

GavRichList

I sold on the 28th, delivered on the 29th, and the cash was cleared in my bank on the 5th. 

paddyb

Sold a few things over the last few weeks and payment was pretty quick (except for the first one as they check its been delivered first). After the first one is processed, you don't have to wait until the item is received

Fuengi

paddyb said:

Sold a few things over the last few weeks and payment was pretty quick (except for the first one as they check its been delivered first). After the first one is processed, you don't have to wait until the item is received

Unfortunately my first one was delivered to Amsterdam so that took a while to be delivered. Might be the hold up!

Bygone_Tones

What is the advantage of using reverb payments over paypal? Because that sounds like a really big disadvantage to me. I used to really hate that with paypal. Nothing worse than having to wait a few days for your payments to clear. You can guarantee whilst your waiting that is exactly when all your bills will come out, send you overdrawn, and you get stung with extra bank charges, even though in theory you already have the money. So frustrating. 

GavRichList

Bygone_Tones said:

What is the advantage of using reverb payments over paypal? Because that sounds like a really big disadvantage to me. I used to really hate that with paypal. Nothing worse than having to wait a few days for your payments to clear. You can guarantee whilst your waiting that is exactly when all your bills will come out, send you overdrawn, and you get stung with extra bank charges, even though in theory you already have the money. So frustrating. 

It’s costs marginally less 

Fuengi

Just spoken to Reverb and apparently their tracking was not updating which has caused the dealy.

Fuengi

Have just got off half an hour's chat with Reverb, it seems like they are not on top of the payments at all.

I had to point out that I'd had a message from one buyer saying how much he loved the pedal, and a delivery signature from another as the payments had not been processed, despite the tracking being quickly updated by me for all parcels.

It was dealt with quickly during the chat, but there are over £300 worth of payments just sitting there.

On top of that I'm still waiting for a payment which they sent on 5th July to hit my account.

If anyone is considering signing up for Reverb Payments I would caution against it. 

iain.reverb

Bygone_Tones said:

What is the advantage of using reverb payments over paypal? Because that sounds like a really big disadvantage to me. I used to really hate that with paypal. Nothing worse than having to wait a few days for your payments to clear. You can guarantee whilst your waiting that is exactly when all your bills will come out, send you overdrawn, and you get stung with extra bank charges, even though in theory you already have the money. So frustrating. 

The main advantage is that we shoulder all the fraud risk. So theres no chance of 180 day Paypal Charge back fraud. It also allows you to to take payment via Credit and Debit cards and has a lower processing fee than Paypal. Payments clear normally in 24-48 hours from you uploading tracking info. There can be a few causes for delays, but we are working on reducing the instances in when a payment was delayed. 

iain.reverb

Fuengi said:

Have just got off half an hour's chat with Reverb, it seems like they are not on top of the payments at all.

I had to point out that I'd had a message from one buyer saying how much he loved the pedal, and a delivery signature from another as the payments had not been processed, despite the tracking being quickly updated by me for all parcels.

It was dealt with quickly during the chat, but there are over £300 worth of payments just sitting there.

On top of that I'm still waiting for a payment which they sent on 5th July to hit my account.

If anyone is considering signing up for Reverb Payments I would caution against it. 

If you PM me the email address you use I can take a look for you and see exactly whats happened 

Chalky

Now that is a very professional and prompt response from @iain.reverb !

Fuengi

Chalky said:

Now that is a very professional and prompt response from @iain.reverb !

Can't speak highly enough of the Reverb help, including @iain.reverb they have kept me fully updated.