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I used their contact us page to query if they might do a fretless version of the EB-1 but they never came back to me.
Pretty sure you can return custom shop purchases but the deposit is only refunded as shop credit... check the policy.
I've also had one of the DLX Tenors in the past that I didn't get on with and they were fine with me sending it back after a few weeks of trying it out. They know their stuff isn't really out to try in stores so the warehouse and return model seems to be working for them.