My turn to vent my frustrations about an ebay deal.
I bought some martial arts sparring kit, incorporating a head guard, gloves, feet pads and shin pads. The package arrived but had 2 sets of hand pads and no feet pads.
I asked them to resolve the issue and he said to post one set of hand pads back at my expense which they would then refund, and then send out the correct item.
I've said I'm not happy. Why should I pay to return something that I didn't even want? And they've only offered to refund the postage fee, not the packaging.
I've offered the idea that they arrange a courier and I will make sure I'm at home for a morning so the courier can collect the package.
Ultimately, I could just cancel the entire order and get a full refund, but I want the pads. I think I'm being reasonable. At the end of the day, the party that makes the mistake should pay to rectify it. And they shouldn't expect the other party to pay first, and the reimburse them.
I don't usually get stressed about this crap.
Comments
Ringleader of the Cambridge cartel, pedal champ and king of the dirt boxes (down to 21)
"Nobody is really researching robot jokes"
I'm going to just bundle them back into the packaging they came in and take them to the post office, but I'm less than impressed by their customer service - "Oh, sorry abuot that mistake sir. If you just pay some money, we'll sort the problem for you and then settle up".
I should add a charge for storing their item.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
Anyway it's done now. Funny thing is the bloke complained to me that I'd chosen first class instead of second. It's like it hasn't occurred to him that I want it sorted as quick as possible and the difference was a few pence.