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Best bet would be to look up the specific manual for yours. It could be they are supposed to mute completely but there's so much crosstalk between channels you can still hear the signal ... a friend has a pretty new Yamaha mixer that does that.
The Mackie ProFX12 is now up to v.3, therefore, the specs have probably changed from one generation to the next.
Some compact Mackie mixing consoles assign the Mute button a second function. The input signal is redirected to an alternative pair of output sockets. Hence, the signal(s) you wish to mute could be leaving the mixer via a different route.
Additionally, some of the input signal could be passing via the Auxiliary Send to whatever outboard effect processors you have connected at the time. (This ought to be switchable but, in the interests of economy, some smaller consoles omit such functions as this.)