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Hi all
I am hoping that one of the many Helix or DAW experts on this forum can help solve my problem. I have Helix Native installed on my PC (Intel i7, 12 GB RAM, running Windows 10), using Cakewalk as my DAW. I also have Reaper installed but am experiencing the same issue with that too.
Until very recently Helix Native has been working fine but is now not loading, instead coming up with 2 dialogue boxes:
"Failed to connect to DSP engine - device has not been initialized properly [code 8210]"; and
"Failed to get favourite names - service is not online [code 8207]"
Closing the central dialogue box ("falied to get favourite names...) enables access to "My Account" and whilst "sign in" pulls up the sign in dialogue, it is not possible to make any entries in either username or password boxes. Hitting "Manage my account" links in to my Line 6 account (with appropriate sign in credentials already completed).
I also have Helix Edit, for use with my Stomp, which loads without any problems. The only change that I have made recently is to install Amplitude 5 but I cannot see why that should affect things with Helix Native.
So far I have tried:
1. Uninstalling (including the %appdata% files) and reinstalling Helix Native;
2. De-authorising and re- authorising my PC in my Line 6 account;
3. Opening DAW and Helix Native whilst offline to pull up sign in details;
4. Disabling my anti-virus in case Helix was being blocked;
5. Reinstalling MS Visual C++ 2013 (as suggested by Line 6 CS team)
Nothing on the above list has made a blind bit of difference.
I am in contact with the Line 6 customer support team who have made some of the suggestions above, and have spent some time using the might of Google to try to find a solution, but so far nothing works.
I am hoping that one of TFB’s helpful experts can shed some light on this and hopefully show me the route to a solution! In the meantime, if Line 6 themselves do find a solution, I will post it here in case others have the same issue.
Many thanks in advance for any help that anyone can provide!
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