Weird email from GuitarGuitar

hollywoodrox

impmann said:

As someone who has been running service centres within the MI since 2005, I can tell you that you’d be amazed at the number of people who *do* need help in using the most simple of kit… therefore I’m not surprised GG are trying to mitigate the number of spurious returns by offering assistance. 

I don’t think it needs pitchforks and anger - or to stop using them, tbh - in a troubled market, it’s understandable. Perhaps the wording needs to be tweaked to make it more friendly and less condescending by the sound of things.

Indeed , I read recently on here about a pro musician who didn’t know his amp head had to be plugged in to a speaker cab   ,but he was dealing with a flea infestation at the time  so was probably confused 

fretmeister

hollywoodrox said:

impmann said:

As someone who has been running service centres within the MI since 2005, I can tell you that you’d be amazed at the number of people who *do* need help in using the most simple of kit… therefore I’m not surprised GG are trying to mitigate the number of spurious returns by offering assistance. 

I don’t think it needs pitchforks and anger - or to stop using them, tbh - in a troubled market, it’s understandable. Perhaps the wording needs to be tweaked to make it more friendly and less condescending by the sound of things.

Indeed , I read recently on here about a pro musician who didn’t know his amp head had to be plugged in to a speaker cab   ,but he was dealing with a flea infestation at the time  so was probably confused 

Some solid state heads don't have to be plugged in.

impmann

fretmeister said:

hollywoodrox said:

impmann said:

As someone who has been running service centres within the MI since 2005, I can tell you that you’d be amazed at the number of people who *do* need help in using the most simple of kit… therefore I’m not surprised GG are trying to mitigate the number of spurious returns by offering assistance. 

I don’t think it needs pitchforks and anger - or to stop using them, tbh - in a troubled market, it’s understandable. Perhaps the wording needs to be tweaked to make it more friendly and less condescending by the sound of things.

Indeed , I read recently on here about a pro musician who didn’t know his amp head had to be plugged in to a speaker cab   ,but he was dealing with a flea infestation at the time  so was probably confused 

Some solid state heads don't have to be plugged in.

They do to make a sound...

EricTheWeary

jeztone2 said:

impmann said:

As someone who has been running service centres within the MI since 2005, I can tell you that you’d be amazed at the number of people who *do* need help in using the most simple of kit… therefore I’m not surprised GG are trying to mitigate the number of spurious returns by offering assistance. 

I don’t think it needs pitchforks and anger - or to stop using them, tbh - in a troubled market, it’s understandable. Perhaps the wording needs to be tweaked to make it more friendly and less condescending by the sound of things.

As someone who spent 7 years of the 1990’s as salesman of the year selling Hi Fi & Cameras. The MI industry is about thirty years behind most other retail sectors. See Richer Sounds & John Lewis as examples of how to do it right. 

There’s a way to do things. Mr Turnbull has failed to understand that.

Although GG are biggish in guitar terms I would have thought they are still pretty small compared to a company like John Lewis and won't have a team carefully wording their standard form emails so it feels like an unfair comparison.
However, as it happens I do have to return something to John Lewis so I'm feeling much more positive about that now! 

Nerine

idiotwindow said:

Blimey, of all the things to be "shocked" and "alienated" by.

I'm beginning to understand the meltdown in that recent '59 duosonic for sale thread in the classifieds. 

**goes to look for thread** 

Brio

I have just returned something to Guitarguitar. I got all the emails about the process and packaged the goods and arranged collection by the courier.
I did get the email from Mr Turnbull but found nothing wrong with it and simply chose to not start the conversation. I chose to view it as a attempt at customer service. No problem.

Brio

Just to close this, money is back in my account 5 days after starting the process. Thumbs up to GuitarGuitar.

HT986M2

So what are the emails actually saying?  By condescending do you mean they are giving you steps to resolve a potential issue yourself just in case you might be struggling configuring whatever it is?

Springywheel

https://i.postimg.cc/BQt9hGY9/e86ccfca-a81b-4b5a-a0b4-c9ca4c19d03e-text.gif