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Check out the BT site.
Remember, it's easier to criticise than create!
Admittedly this was maybe ten years ago. Have a google, it's what I did.
My mother has things via or recommended by the RNIB and there are a couple of societies for the deaf who I would think can give similar advice. My mother does have a hearing aid ( as well as being blind) but doesn't like using it on the phone so that probably isn't the answer.