NAD and more superb customer service

Richardj · February 2016

On a brief recent trip to the UK I acquired @Arktic83's lovely little Cornell Plexi 7, a bit of a forum favourite as I believe it originally came from @ThorpyFX and then from @FelineGuitars. My only concern was getting it back to France (OK, should have thought about that but, well, you know).

Handily Denis Cornell is based less than ten minutes drive from my parent's place where I was staying and I made a cheeky telephone call to him asking if he could help with a box etc. So, I rock up to his place early on Sunday morning with said amp. He then offers to check it over, service it if needed, replace the mains cable for a European one, replace the slightly worn screws on the back and, after I commented on the new Cornell amp logo, replace the old one for one of those. As well as securely packaging the amp and arranging to have it couriered to France. All for what I felt was a very reasonable sum. It turns up today via FedEx every bit as good as new.

@Arktic83 (Neil), great meeting you and talking gear nonsense over a couple of really expensive beers

. Denis Cornell, the man is legend!

He did twist my arm into trying out a Romany Plus and the new Little Brown too............

Sporky · February 2016

I found Denis absolutely brilliant to deal with; he was happy to chat about all sorts of things, let me try a range of amps (and hooking up to various speakers).

My Romany started making an odd noise after a couple of months, so I popped him an email with a recording and he sent a set of new valves over straight away. He was even nice when I asked what sort of price I should sell it for!

Lovely chap.