Keeley Monterey Excessive Noise!!!

TeeByrd

Just a bit of advice please. Received my Monterey yesterday and after putting the pedal through its paces I've noticed, some negatives. I'm not sure if it's just my Monterey, but the volume that controls the mods can't be turned more than 9 o'clock, otherwise the modulation becomes excessively noisy and hissy. It's so bad I can still hear the 'swooshing' of the mod - rotary, vibe, wah - when I engage my Turbo Tuner and mute the sound. At the 9 o'clock position the noise is more manageable, but the effect is then too quiet. I can sort of get round that by engaging the fuzz side, turning up the fuzz volume to max and controlling it all from the guitars volume. Not ideal though. The fuzz is also pretty noisy if the knob is past half way. I own loads of fuzz pedal so I know they can be noisy, but in conjunction with the excessive noise from the mods, the sound can get unusable pretty quickly. It's a shame because it's a really versatile pedal, with some great sounds. Anyone got a Monterey and having similar problems? Any advice? Recommendations (other than volleying it into the local Res!)? Cheers.

Moe_Zambeek

Send it back.

viz

Email Robert and ask him if that's normal - he's really hot on customer service.

stonevibe

Interesting. I don't know any one else that's one yet.

Where did you order it from? Direct from Keeley?

darcym

mine doesn't do that

chromatuna

I returned a Keeley Dynatrem last year which had similar issues. The seller checked the others and confirmed that they were all similarly noisy. I know this doesn't help directly but it's a bit of background on another current Keeley product

stonevibe

darcym said:

mine doesn't do that

This says a lot.

Sounds like it may be faulty fella.

TeeByrd

Thanks guys, I'll email Keeley. I did get I from Guitar Guitar so I'll contact them as well.

TeeByrd

Quick update. I emailed Robert and 5 minutes later got a reply, "I'd like to send you a new one sir. The modulation side should not be noisy. Can you send your address and I will work on sending you one on Monday. Robert Keeley". Now that is some pretty damn fine customer service! I'm well impressed! Thanks again guys! PS if this post isn't in paragraphs again then that little red chevron(s) button top right isn't working on my iPad!

stonevibe

Result!

Great customer service there.

viz

Fantastic isn't he.

Teetonetal

That is awesome customer service!

Sassafras

And on a Sunday. Impressive.

Cabicular

Wow
I'm very pleased by that

TeeByrd

Thanks for all the help guys! Just a quick update. My replacement unit arrived from the US yesterday and it's perfect. The mod channel is quiet as a mouse. The fuzz channel is only a tad hissy when cranked, but that's like most fuzz pedals. I can really appreciate now what a great sounding and versatile effect this really is. What a brilliant experience I've had with Robert Keeley's customer service, which can only be described as outstanding. Unfortunately Guitar Guitar have been less than understanding. They are not pleased that Keeley dealt with this personally. It's been emails back and forth, with them failing to understand anything. It took nearly a (working) week for them to finally email me details of how to return the faulty item. First they demanded a video showing all the faults, with different amps and setups. Then they told me they would decide if it was a faulty unit only after they had tested it, which would take two weeks. It took at least 4 emails to convince them that I had a replacement winging its way across the Atlantic. With their constant fannying about I've lost any kind of confidence with Guitar Guitar. Anyways, sod Guitar Guitar, I've got a Monterey back on my board and I'm a happy bunny!

catdog

I bought one yesterday from guitar guitar Glasgow , it was fine last night but today when i switched it on the modulation  channel hardly had any volume & when i turned it rite up it was just mainly hiss with a slight effect on all three settings  ..So .have i got a duff one too & what's the best course of action ? ..I really  loved the pedal when it was working & would prefer to have it fixed rather than return it although guitar guitar do have another in stock ..should i swap for the other or contact Keeley for a permanent  repair as i fear the other if i swap may end up goin the same way   

57Deluxe

TeeByrd said:

Quick update. I emailed Robert and 5 minutes later got a reply, "I'd like to send you a new one sir. The modulation side should not be noisy. Can you send your address and I will work on sending you one on Monday. Robert Keeley". Now that is some pretty damn fine customer service! I'm well impressed! Thanks again guys! PS if this post isn't in paragraphs again then that little red chevron(s) button top right isn't working on my iPad!

did you have to return the original unit though?