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If not, it's likely spam. Ring them independently to check first.
I had to go through the Government Gateway website, which I'd already set up when I claimed my state pension, so I'm pretty sure it's on the level.
Yeah right, I had the same scenario & it took the best part of 18 months & the loss of my paperwork TWICE to get the money back Grrr.
I hope I never ever have to deal with them again.
I had a text last week saying I was owed some tax. I followed the link in the text to a website that asked for my name, address, bank details (inc the last 3 digits on the back of my card), NI number, etc.
Naturally I filled it all in, should hear back any day now.
Ed Conway & The Unlawful Men - Alt Prog Folk: The FaceBook and The SoundCloud
'Rope Or A Ladder', 'Don't Sing Love Songs', and 'Poke The Frog' albums available now - see FaceBook page for details
Last year, mine didn't come until later in October.
Everything comes to one who waits!
Ye of little faith!