Giving feedback for online sales...

Rocker

This (giving positive feedback) is one aspect of online sales that really pi$$e$ me off.  We bought a new TV and a DVD player from a nationally known brick and mortar shop soon after Christmas.  We selected the items in their shop, paid for them and brought them home.  We did not have to write up a glowing report on the buying experience and all that jazz.  Yet if we went online and bought the same items from the same company, we would have to 'award' them 5 stars for getting the boxes to our house.

Next thing the pizza home delivery service will be looking for feedback.....  

Flink_Poyd

I give this thread 1 star. Will not read again 

Bridgehouse

@Flink_Poyd - made you look

Flink_Poyd

Bridgehouse said:

@Flink_Poyd - made you look

Bastard!

Bridgehouse

Flink_Poyd said:

Bridgehouse said:

@Flink_Poyd - made you look

Bastard!

@Flink_Poyd - 

boogieman

Afaik you don't HAVE to do a review if you buy online. Amazon always pester me to do a review as soon as I've bought something but I rarely bother unless I've had a totally brilliant (or totally crap) experience of the product or the service from the supplier. If if I saw a company that got consistently rubbish reviews for service I'd avoid them, so the reviews do serve a purpose. 

CabbageCat

Rocker said:

 Yet if we went online and bought the same items from the same company, we would have to 'award' them 5 stars for getting the boxes to our house.

And what, pray tell, do you believe would happen if you decided not to leave them a 5-star review?

It must have been a particularly slow day in the Rocker household for this to be the subject of your rage against the world. If you hadn't just received a feedback email from Dixons we would probably be suffering, "Why are sheep so often white? Dogs are usually brown. Why can't sheep usually be brown like dogs? Next thing we know they will all fly and shit razor wire."

Sambostar

I always like the over enthusiastic literal hair tearing reviewers, ones that follow up crap and possibly ignorant reviews with an extra review latched on to it, like a mini forum thread. 

There is always some agitated tech nazi who never sleeps and won't let it lie going off on one, all the while getting further and further detached from reality as he rights the wrongs in more and more reviews for their ignorant content, like the women who left a negative review because her new TV wouldn't switch on whilst it wasn't plugged in, or the guy who opened his pizza box upside down.. 

It does make me laugh,

I think it must be like therapy for some people.  I imagine Emp does stuff like this a lot.

midlifecrisis

i never review. I think that they do them fo damage limitation in that if theres a problem they would rather you vent on a review than blab on twitter or facebook.  I once got asked to review an insurance policy id taken out. i said il review it if i need to make a claim as thats when il know if its good or not

crunchman

The only reviews I can remember doing have been for Thomann to get some vouchers.

fretmeister

crunchman said:

The only reviews I can remember doing have been for Thomann to get some vouchers.

That. Mostly. 50 notes was useful.

 But if I've been really really impressed with something then I might.

richardhomer

If you do an on-line review, at least make it memorable (not mine I regret to say):

https://www.amazon.co.uk/review/R231U4ZG0YDNHD

littlegreenman

I've left a couple over the years, and only because I've had truly commendable service or after-sales when required.

One was for a t-shirt (yes, really) I'd ordered as a present for a friend. Ordered from a firm in Florida, Hermes simply failed to deliver and sent it back with "refused delivery" as the reason, surprise surprise, and yes I was in at the "refused" time stated. Firm initially queried it due to being "refused", but when I asked their on-line advisor why would I refuse an item I clearly wanted and had already paid for they were like "Yep, makes no sense at all, we'll courier it back to you at our expense, and review our use of UK delivery options". I got the T-shirt redelivered from Florida by FedEx 48 hours later! That was worth a good review in my book.

Dopesick

I don't know about you but I always get a 'How did we do?' email every time I order a pizza online.

BigMonka

Places like Currys now have green/yellow/red buttons next to the till (or by the door) to give a similar thing to online reviews of the shop

BigMonka

As someone who always reads the reviews before buying things I do feel a duty to also review things myself - otherwise all reviews will just be written by weirdos who have too much time on their hands.

If I were to buy this T-shirt with 3 wolves on then maybe I would join the epic reviews here: https://www.amazon.co.uk/product-reviews/B00EVDYHZ6/ref=cm_cr_dp_see_all_summary?ie=UTF8&reviewerType=all_reviews&showViewpoints=1&sortBy=helpful

benmurray85

@Rocker you ok Hun?

Rocker

benmurray85 said:

@Rocker you ok Hun?

say again please

benmurray85

It's a joke what young trendy people say - I believe. Just checking that you're good and not too stressed out or owt 

Rocker

Thanks for the clarification @benmurray85.  I am fine thanks....