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Comments
Twitter maybe?
His service was great both times I dealt with him in the past, but it has just been the festive period.
I signed up to Facebook and wrote a message on his page and he said he would get in touch so we will wait and see.
Actually no, it's not sorted. I find the customer service to be shoddy to be honest. My experience with Diago has not been good at all and I wouldn't recommend them to anyone. My Powerstation was apparently posted back to me on Tuesday and I still haven't received it. I find it very hard to get in touch with James.
He was kind enough to fix it just outside of warranty, but it hasn't been worth the hassle.
sounds good to me
How long did it take you to get it back @Johnnyseven? He said he sent mine back on Tuesday, I had an Amazon book ship from Germany on Monday and got it today and I live in Northern Ireland. Like I said, he was kind enough to fix it out of warranty and I appreciate this, but it is a lot of hassle getting in touch with him. If I had of known I wouldn't have bothered.
I sent emails to every address on the website on Tuesday and didn't get one reply. It was only after I went on Facebook and posted did James ring me later that evening. I phoned him today and left a message and am still waiting a call back and I also left a message on Facebook and am still awaiting a reply.
My unit came back damaged because I was told he couldn't get casing removed and had to force it apart - I had planned to sell it on here for £15 but there goes that idea!