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The online system does work quite well, when it works at all, but it always tells me I can only book one appointment without going through some kind of extra authorisation stage... which involves going to the surgery to get an activation code or something.
So more often than not, I have to go to the surgery in order to go back home to book an appointment online.
They are the Estate Agents of the medical world.
"Can I get an appointment ....?"
"We're not doing appointments, best thing to do is to come in first thing and queue"
So you get there first thing and let them know at the desk that you are there:
"...Do you have an appointment...?"
It would be funny if it weren't so infuriating. We tend to just go to the walk-in centre instead.
and I'm NOT that ill that was my issue in the first place
It also pisses me off that you can only be consulted about one thing, especially if two things may be related and could lead to a better diagnosis, not that GP's know anything without consulting google. You can't even see a specialist without a referral from a GP. I think the whole system is designed to make people die quicker to be honest and even if they are only on £65k, GP's need a fucking wake up..
My old doctors had a first come first served system, I never waited more than a day for an appt.
Yes, there are awkward staff too - they come from the same pool of selfish tools that the rest of us do.
However - the big question is this; if so many people are bitching about the NHS, why the hell did you all vote for a party that wants shot of it ?
Offset "(Emp) - a little heavy on the hyperbole."
I read an article today saying people get into more arguments at work when they are tired because they lack the energy to use the self-control they usually adopt to stop them saying inappropriate/ unhelpful/ confrontational things. That is after one night's bad sleep. Lack of sleep must be quite a common thing for ill people, so factor in the pain too and ....Well, look, it obviously doesn't make it right but staff need to be more adept at handling stressed people, or at least more aware that that is what they are doing. It's an oft-neglected skill.