It looks like you're new here. If you want to get involved, click one of these buttons!
Subscribe to our Patreon, and get image uploads with no ads on the site!
Base theme by DesignModo & ported to Powered by Vanilla by Chris Ireland, modified by the "theFB" team.
Comments
Richard having delt with you a few times, and hoping to again on some acoustics in the future, I am glad you are a contributor to this board.
I understand your position with Gordon Smith completely. While not related to guitars, part of my job is making sure things are right, ignoring an error just doesn't work.
It can make me a little intense if someone is doing work for me personally, ask the last tradesmen I had working on my house. I would walk in after work and the first thing I would see is all of the errors.
That's why I am always happy to deal with you, you've got it right.
The insight and service we get from you and others (GAK, Peach, guitar weasel, Feline, + others who I cannot think of right now) is valuable information for us the consumer and makes this forum one of the best.
She is my guru
Richards Guitars. At your peril.
I wanted to relate my experience of this retailer as a cautionary tale. It has been appalling and I have found him to be volatile, erratic, unstable and highly unprofessional. Someone on here called him a "drama queen". I'd say that is putting it mildly.
More importantly, he has just shamelessly helped himself to nearly 200 pounds of my hard earned cash. It's a very long and tortuous story (see Trustpilot for the full horror). In short, I arranged to return a guitar to him that had a faulty nut. He agreed to refund me - first of all offering a repair which I declined. So far so good. After two months with the guitar in his possession and no refund I emailed him to ask what the hell was happening. He incredibly said he didn't know who had sent him the guitar, even though the return was all arranged by courier and with email exchanges. He then went on the offensive and tried to claim it had been damaged in transit and I had messed up the set up so badly that he was owed twenty percent of the sale price. Incredible. That he had not raised any of this until I pressed him over my money is startling. After a series of bizarre and vaguely unhinged emails (in which he said I must "listen to his wrath") he 'agreed' he would refund me 80 per cent of the money I had paid him - justifying stealing £194 from me as 'compensation' for 'the damage' I had caused to his precious instrument.
Beware!
Thanks for the comment. It's interesting to know.
Incredibly, he had this to say in his last email - after he had just told me he was keeping nearly 200 quid of my hard earned:
Exactly! Though he is so volatile I think I would be hesitant to point that out to him.
Sounds like a shitty situation and I'm sorry to hear it.
Adjusting the action is like loosening a shoelace, hardly a modification, and very quickly corrected by the retailer.
If you were to start filing the nut slots and hammering down high frets, that would be a different matter.
Surely if the nut was faulty he would have to set it up again anyway?