I know they are basically just the ultimate box shifter, but I've always been willing to give them a bit of slack in the past, mainly because the Customer Service for after sales problems is so good. However they have been surpassing themselves in the shoddy dept just lately. I've had three items in the last month arrive clearly used and/or damaged in the last month when they were supposed to be new, but the latest one takes the biscuit.
I've been after a used small cheap acoustic for a specific modding project, but realised that Amazon were selling the exact thing I needed new for far cheaper than I could buy it used due to one of their weird pricing drops. It arrived today. New? Looks like it's been sent out several times and returned, then used as a football in the warehouse. First of all it was just sent out in the box, no packaging at all, which is an increasing trend with Amazon. I've attached some photos of the box before and after opening. Guitar covered in fingerprints, strings rusty. Amazingly no obvious damage apart from a chipped headstock, but it's going back. Frustratingly there doesn't appear to be any way of sending photos to someone who matters - can't get past the enforced courtesy of the call centre.
http://i393.photobucket.com/albums/pp15/chriseast/IMG_2220_zpsvnnaky30.jpghttp://i393.photobucket.com/albums/pp15/chriseast/IMG_2218_zpst2pb0irb.jpghttp://i393.photobucket.com/albums/pp15/chriseast/IMG_2223_zpsx51gt5sf.jpghttp://i393.photobucket.com/albums/pp15/chriseast/IMG_2224_zpsfmu44hf6.jpg
Comments
My Trading Feedback | You Bring The Band
Just because you're paranoid, don't mean they're not after youSurely, it would be wiser to go to an authorised stockist? Try several examples. Buy the one that seems best to you. Drive home extra carefully.
contactemea@fender.com
Another hundred quid buys you a Sigma-By-Martin with an under-saddle transducer built into it.
To put this in perspective, these are complete acoustic guitars for less than would be charged for a professional multi-element transducer system from Fishman, Baggs or Detar (Duncan).
I'll never bother with Amazon again for expensive kit.
I have had no problems with packaging and I have been surprised to see tracking on a fairly cheap Mouse coming from the Eu/Sarl/whatever division.
I have to to say that I have found amazon logistics to be excellent.
Me too, although I wish they would be a bit more efficient in their packaging. I got a jig saw the other day, it arrived in a box that could have housed an aircraft carrier. Full of paper to stop the item bouncing around inside it.
If I get an item delivered by Amazon Logistics, I get a tracking number and it tells me which day it'll be delivered... Between 8 and 8.
If it's with DPD or one of the others I get live tracking telling me where my parcel is and when it will arrive within 15 minutes.
They also don't even appear to think about whether it's a commercial address... They tried to deliver a prime guaranteed next day delivery to my school address at 7:45 in the evening. The parcel had apparently been "out for delivery" for 15 hours by the time the driver arrived at our obviously locked school gates.
They have regularly ignored delivery instructions that I've put on the order (If I'm not in, deliver it to number ## next door please) ...a card arrives saying sorry you're out, we'll try again tomorrow. Repeat for 3 days then send it back.
I've complained multiple times, and had money back. It's now at the stage that if I complete an order and it says it'll be delivered by Amazon Logistics, I just cancel the order immediately and give them as the reason.
My Trading Feedback | You Bring The Band
Just because you're paranoid, don't mean they're not after youTax avoidance ??!!?? Get a grip - I was self employed for years, and I did it as often as possible
To the OP, contact HELP on Amazon and use the 'chat' feature. They will look after you, and offer up to50% off