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However the point about it being made to fit a Les Paul style guitar with no statement re nitro-cellulose suitability is an interesting one. My view is that any case sold to fit a Les Paul shaped guitar is by definition likely to be bought by someone with a Gibson Les Paul and if the case is not suitable for a nitro finish, you could argue that the marketing description should have made this clear. Conversely, there is a counter argument that if the manufacturing blurb did not clarify the position and you did not specifically ask beforehand, then at least some responsibility might be deemed to rest with you.
So, as with most things in life, things are often not as clear cut and obvious as they might at first seem, and it may not necessarily be fair to castigate the store.
The thing is when I puchased the guitar case I went through the Flightcase Warehouse website links which said guitar cases for 'Gibson' Les Paul Guitar cases - see here:
http://www.flightcasewarehouse.co.uk/industry/index.asp?section=gibson-guitar-cases-3959
So obviously thought they were perfectly fine for 'Gibson' Guitars - which all have a nitro finish.
Even their Ebay ads state:
"We are the flightcase experts. We know exactly how to build and construct flight cases that offer supreme protection. Our flight cases are constructed in our warehouse with expert care and attention offering the complete protective case you’re looking for."
https://www.ebay.co.uk/itm/Spider-Hard-Electric-Guitar-Flight-Case-For-Epiphone-Les-Paul-Studio/162874481695?epid=2172348371&hash=item25ec135c1f:g:nP8AAOSw7ZlZnCvb
Obviously not ....
I'm pretty sure they're not making these cheap cases, I'm fairly certain they're Chinese-made and FW is just distributing them.
I'd like to think if I'd put my guitar on there and realised it was resting on the tab, I'd have taken it back / ripped the tab off because I'd not want it like that nitro or otherwise.
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Just because you're paranoid, don't mean they're not after youShameful behaviour by Flightcase Warehouse, sort to hard to believe really, they should be making every effort to make this right, not the director geezer washing their hands with flat refusals like it's 1976 or something.
Flightcase Warehouse can get knotted, no chance am I ever considering their stuff in the future thanks to their reaction to the OP's story and that director's er attitude.
Imagine if the guitar was properly valuable, bloody hell.
OP I hope you get their marketing director on the phone on Monday wondering how they can possibly sort this out.
I didn't know this. Thanks for the heads up / warning. Another reason for not buying a Gibson!
Surely they've sold a few of these with the offending tab in the same place, and surely other owners would've stored their pride n joy in one of these and therefore suffered the same fate ..... surely to goodness
OK I'll stop calling every1 shirley now
Obviously not stella response from FW, but I see where the guys coming from, and I understand his reason for not immediately offering to pay for your luthiers bill. He's probably a fairly small company, and I'm sure for every unfortunate example of this happening to a nitro guitar, I bet there are plenty of people with nitro guitars on this forum with that case who have never had a problem. Yeah they should adjust the position of the leather - probably didn't think too deeply about a hard case for guitars and spent more time thinking about how to protect it from external damage. Not ideal I know, no one wants to see guitars hurting!
Just seems like bad luck, take the refund, get the guitar fixed - hope that FW make some changes so this doesnt happen to anyone else, and move on! We all know damage of all kinds can come to a guitar even in a hard case and we've all seen how leather straps, coiled cables have all damaged nitro guitars - they're guitar products too but we just have to remember to be vigilant about how we store things (not easy if you're dopey like me) . Most guitarists have to get something fixed at some point. Just remember to get that baby out more often and give it a play!
Good luck getting it fixed bud