Selling on ebay warning

Misty · November 2018

As has been said, three months is a ridiculously long period of time to decide it's not as described. I can't add anything to what's been said already, but definitely make more phone calls, talk to real people and you may just get somewhere. I've had to call eBay in the past and they were surprisingly helpful, though of course this is a Paypal issue. Is it possible to ask the buyer exactly what is not as described? I hope you get a result, this is really unacceptable.

mikeyrob73 · November 2018

i would start by asking him exactly what is not as described, do this through ebay messages so you have a trail.

mort · November 2018

This is a PayPal issue, not EBay!

No point in speaking to EBay as they don’t allow returns after 30 days.

Paypal and EBay are separate companies now.

dbphoto · November 2018

On the flip side, if you can’t be arsed with the fight or don’t want to bend any rules, you might be able to sell it for more than you originally had?

chris78 · November 2018

Thanks to everyone who has posted. I just want to raise the issue so other people don’t get stung. I have tried speaking to PayPal but they don’t want to know. It’s a live and learn thing. From now on, when I sell a guitar it’ll be through a dealer or a face to face transaction. Luckily I can afford to take the hit, but I know a lot of people couldn’t

mort · November 2018

chris78 said:

Thanks to everyone who has posted. I just want to raise the issue so other people don’t get stung. I have tried speaking to PayPal but they don’t want to know. It’s a live and learn thing. From now on, when I sell a guitar it’ll be through a dealer or a face to face transaction. Luckily I can afford to take the hit, but I know a lot of people couldn’t

Why won’t they help? Seems very odd.

Moe_Zambeek · November 2018

mort said:

chris78 said:

Thanks to everyone who has posted. I just want to raise the issue so other people don’t get stung. I have tried speaking to PayPal but they don’t want to know. It’s a live and learn thing. From now on, when I sell a guitar it’ll be through a dealer or a face to face transaction. Luckily I can afford to take the hit, but I know a lot of people couldn’t

Why won’t they help? Seems very odd.

Seems totally normal, based on my experiences with them. Seller? No rights. Full stop.

Alegree · November 2018

Moe_Zambeek said:

mort said:

chris78 said:

Thanks to everyone who has posted. I just want to raise the issue so other people don’t get stung. I have tried speaking to PayPal but they don’t want to know. It’s a live and learn thing. From now on, when I sell a guitar it’ll be through a dealer or a face to face transaction. Luckily I can afford to take the hit, but I know a lot of people couldn’t

Why won’t they help? Seems very odd.

Seems totally normal, based on my experiences with them. Seller? No rights. Full stop.

Why has this got a LOL?

As someone with nearly 3500 positive feedbacks on ebay, I can completely agree.
99.9% of ebayers are absolutely fine, but that 0.1% will swindle you as much as they want, with ebay and Paypal all too willing to help them in that endeavour.

webrthomson · November 2018

It's been in Paypal's T's and C's for a while now - it's essentially why I stopped selling on ebay - 180 days is way longer than even a shop has to let you return things and given I'm not a commercial entity, fuck that frankly!

John_P · November 2018

I had a similar thing happen last year with a pedal after just over two months. I rang PayPal and they agreed it was too long and rejected the refund claim. If he had claimed it didn’t work or stopped working he might have been successful perhaps.
Another pedal sale the buyer tried for a refund via eBay saying it didn’t work - I said no problem sent it back and I’ll refund but he wanted the money first - I rang eBay and they were very helpful, I set up a return postage that he never used.

I can see how determrand clever scammers can take advantage of these policies that protect buyers but if you actually talk to PayPal or eBay they have been very good in my experience.

usedtobe · November 2018

That’s absolutely shocking. And the guy is a real piece of shit.
I think I’ll continue giving eBay and PayPal a swerve.

Guys username?

MikeS · November 2018

I would contact the buyer, and let them know you dont accept a refund after all that time, and tell them as soon as the guitar arrives back and paypal refunds them, you are simply going through the small claims court. Tell him you will be recovering the full amount 'plus' interest accrued on a daily basis dating back to the original day of purchase, 'plus' all fees.

Let him know if he follows through with that return that this is what you will do. And if and when he does return the guitar, do exactly that, start a claim online. The fees are reasonable, and the process is simple.

Stick up for yourself and don't let these chancers abuse loopholes.

mort · November 2018

John_P said:

I had a similar thing happen last year with a pedal after just over two months. I rang PayPal and they agreed it was too long and rejected the refund claim. If he had claimed it didn’t work or stopped working he might have been successful perhaps.
Another pedal sale the buyer tried for a refund via eBay saying it didn’t work - I said no problem sent it back and I’ll refund but he wanted the money first - I rang eBay and they were very helpful, I set up a return postage that he never used.

I can see how determrand clever scammers can take advantage of these policies that protect buyers but if you actually talk to PayPal or eBay they have been very good in my experience.

Don't go spoiling another 'ebay/paypal hate thread' with common sense and facts!

Garthy · November 2018

This just confirms my aversion to PayPal is the correct course of action.

chris78 · November 2018

mort said:

chris78 said:

Thanks to everyone who has posted. I just want to raise the issue so other people don’t get stung. I have tried speaking to PayPal but they don’t want to know. It’s a live and learn thing. From now on, when I sell a guitar it’ll be through a dealer or a face to face transaction. Luckily I can afford to take the hit, but I know a lot of people couldn’t

Why won’t they help? Seems very odd.

Maybe I just got the unhelpful person. Just referred to their t&cs.

chris78 · November 2018

MikeS said:

I would contact the buyer, and let them know you dont accept a refund after all that time, and tell them as soon as the guitar arrives back and paypal refunds them, you are simply going through the small claims court. Tell him you will be recovering the full amount 'plus' interest accrued on a daily basis dating back to the original day of purchase, 'plus' all fees.

Let him know if he follows through with that return that this is what you will do. And if and when he does return the guitar, do exactly that, start a claim online. The fees are reasonable, and the process is simple.

Stick up for yourself and don't let these chancers abuse loopholes.

Quite like the idea. I used small claims last year against our builder. Just over £100

MikeS · November 2018

chris78 said:

Quite like the idea. I used small claims last year against our builder. Just over £100

Even better then. I'm guessing you won, so you'll remember the paperwork the courts sent you through the post. I wouldn't like to be on the receiving end, and hopefully when your 'buyer' is writing his incoming and outgoing finances, and writing that 'statement' about why he chose to do what he did, and realising his credit score is now affected, and he's going to be considerably out of pocket, hopefully he'll have the sense then to wind his neck in.

leerocker · November 2018

Personally I would still just call eBay. Is the not as described return through eBays return process then they are in control of it. Did the buyer leave feedback already? Also what is he claiming is wrong with it? Like someone else mentioned if you call in the day you get through to the call centre in Ireland and they are very helpful

chris78 · November 2018

leerocker said:

Personally I would still just call eBay. Is the not as described return through eBays return process then they are in control of it. Did the buyer leave feedback already? Also what is he claiming is wrong with it? Like someone else mentioned if you call in the day you get through to the call centre in Ireland and they are very helpful

he left feedback and emailed me a video of him playing the guitar when he first got it

leerocker · November 2018

he left feedback and emailed me a video of him playing the guitar when he first got it

There you go . You have all the evidence you need to provide ebay and PayPal with evidence that he was more than happy with his purchase and that he is abusing the ebay returns policy due to buyers remorse.. I would send ebay a link to that vid and print screen all messages and positive feedback . What has he said is not as described. Guy sounds like a total arse but they are out there and he's probably done this before. I still think it's worth you calling ebay and highlighting the positive feedback and that he sent you vids of him playing it i guarantee they will close in your favour

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Selling on ebay warning

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