Hi all, just wanted to run this situation by you guys in the hope that I’ll either be justified or put in my place!!
So I sold a speaker on eBay, £59 plus £7.50 p&p I think, £1 final payment fee. The guy who buys it pays for it and I pack it up and send it via MyHemes a few days later.
I did notice before I sent it that the address was in fact a convenience store rather than residential but thought the guy must be an employee or know someone working there. I got tracking details but didn’t upload them to eBay - I’ve got a new baby and decided I’d follow any issues up myself if they arose.
Anyway, few days later the buyer contacts me saying it’s not at the shop. I check the tracking and indeed it’s being returned to sender (me). I email MyHermes and they say the package was rejected when they tried to deliver to that address.
It turns out the guy didn’t work there or know anyone who does but expected it to be there waiting for him non the less - I don’t know why, but he seems very confident about that. He also said I failed to inform him when the package was going to be delivered - he hadn’t mentioned needing to know specifically before, but I get I should have uploaded the tracking deets.
I’ve offered to allow him to organise his own courier to get the speaker back to him, or refund the price of the item minus the p&p. He wants the lot refunded or has suggested going 50:50 with the p&p.
I think the mistake was his. He thinks it was MyHemes and mine. What do you reckon?? Ive asked that eBay get involved to sort it but don’t know what to expect!!
Comments
It wasn’t a MyHermes collection shop, just some random shop near him. I think it might do Collect+ but as far as I can tell they had no reason to accept the parcel whatsoever!
When buying on ebay you now get a click and collect option where you can select a store (usually Argos) to pickup from. This is much more convenient for me as I'm never at home during the day and the post office closes at 5.30.
I always assumed the stores were fully on board with the scheme. I will be pretty annoyed if it gets returned to the seller.
So, I don't think it was your buyers fault if he just selected a participating store at the ebay checkout stage.
https://pages.ebay.co.uk/clickandcollect/
I had a problem with Ebay auto checking the “ ship to all countries “ tab ...caused a right load of hassle.
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This is very true - every time you add or edit an advert it tries to include some sort of Dutch auction thing in it. I’m not against click and collect in principle, but I want to opt into it, not have to work out I’m in it then opt out!!
I get presents sent directly to my relatives from eBay rather than have to forward them on from mine.
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