Hi All,
Google isn't helping too much at the moment, lots of noise.
Friend ordered a laptop online, stated 8GB but they delivered a 4GB. Twice on the 'phone they've said we'll be in touch and organise an upgrade. He is cheesed off and last time said a refund please. This is unopened.
I know distance selling regs but what about the collection (he has not entered a contract to accept the cost of return). Can he give them 4 days to organise collection of the goods or he will dispose of the product himself? He just wants to get the thing out of his hall.
Cheers folks and thanks in advance.
Comments
No, he cannot give them an arbitrary timescale, and 4 days is absolutely ridiculous should one even be agreed upon.
In the days of same day delivery I don't think 4 days to collect is absolutely ridiculous. Second class post is expected to be delivered within 2 to 3 days. But that was just an arbitrary figure. So can you say 1 week or 1 month?
He doesn't have a refund problem as "You must refund the customer within 14 days of receiving the goods back. They don’t have to provide a reason."
I'm sure I've heard of cases where a parcel has been awaiting collection for months as a return but you can't dispose of it as it doesn't belong to you.
He does want to give them grief and wants the return done and refunded - without faff.