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Comments
Please post photographs of your tuners.
Sort of my local. When I took a guitar back from a consignment sale no bother at all. Bought two guitars from them, and when the Furch needed a little fettling they just did it no problems. Nice to get real service from a real shop! They only do 2nd hand and high end though....
I don't know an exact torque setting , but they don't need to be a *lot* tighter than to just nip the washer against the headstock - certainly no tighter than light finger pressure on the socket handle. I hold the socket handle with my thumb at the ratchet end and use my pinky to tighten it, that seems to give quite a consistent result.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein