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I don't live close so not likely to visit the shop in the near future. So I won't offer an opinion on that.
But my experience with Peach online has been superb.
Given your location (a bit out of town if I understand correctly), do you actually get much browsing? The know it’s difficult to tell given COVID etc but maybe appointments are the way to go given the sums involved.
I do find your You Tube Videos a bit dull. bit samey, however I think they've improved a bit recently
It would be good to have a search by Brand function on the web site. At present you must choose the type of guitar first
In terms of appointments, I would love that as an option. When I visit family I typically fly into Heathrow and drive up to Norfolk. That means I can go via Colchester (for Peach) or Stevenage (for Coda) without too much of a detour, so would definitely stop by if I was in the market for something guitar-shaped. If I could call ahead to get a couple of specific guitars prepped in advance that would be even better. Though as others have said, a complete stop to walk-ins seems like a bad idea. Not least because there must be a bunch of people who don't check websites or facebook or whatever but want to come and look at guitars - especially at christmas, or for birthdays etc.
New store is a bit cavernous .
Maybe the Peacocks were the icing on the cake.Oh,and the Tea Room......Dorothy and I were always able to have a nice scone and a cup of tea after listening to those loud rock and roll guitars .
I get that being almost solely online will probably be a more efficient business model, but I'm sure somewhere as respected as Peach would continue to thrive as they have been for the last few years.
I'm in a fairly ordinary income bracket and have made I some big purchases there - 3 Suhr guitars and one amp, a Tom Anderson, Eastman, PRS Gibson CS, and various other things. Most of these have come about by popping in on a whim and playing some cool guitars.
There's something nice about playing the entire rack and finding one that is right for you. I think it would be a real loss after building such a fantastic business and *easily* the best showroom in the UK if this changed dramatically. It would certainly deter me. Booking an appointment to play a few guitars wouldn't work for me. I might finish work early one day and pop in. I have a chaotic life. That works for me.
There's something great about having that interaction with staff, whether it be solely about guitars or other things. It's inherently human. It also sits right with me to know that these good people who do such a good job and are stuck talking to people like me, are at the very least being paid to do so.
The new business model would also probably attract a certain kind of staff - young, super-enthusiastic guys who are all over Instagram. Sometimes I want to speak to a grizzly old fucker who says it like it is and may steer me away from one piece of gear. There is a credibility element there!
There are enough 'Amazons' in the market place. I think Peach really has something special going on, and it would be a shame to lose that.
Just my tuppence worth!
hence an earlier suggestion that the days for “open to all” and “appointments” could be switched week to week, with notice on the website as to which and when.
I’ve got 8 guitars, only 1 of them did I “intend” to buy with forethought.
I do know the shop reasonably well although I have bought there before it moved to Colchester .
What would deter me from appointment ?.......I like the passing interest approach of picking something up that catches my eye and not feeling at all obligated if I put it down again .
With a pre-arranged appointment it's easy to feel pressured and not slightly obligated .It's a bit too much like the test drive scenario ....."Right,you've taken me round the block 4 times which colour shall I put you down for ? "There is a certain gent (no names ) who tends to be a bit too powerful when it comes to that approach ;that would deter me from appointing especially.
So I would buy a case with my Sure Modern Plus and the first case you first advise wasn't fit for my guitar
And I would change my tone knobs and the knobs you sold me wasn't fit and I discover that you use matchwood to make them fit and that was horrible to witness that after buying 3K guitar
What I mean your youtube channel is great and you are great guys but if you wanna go online you have to be well prepared.
Thanks once again for all your feedback guys, it’s been invaluable.
We’re currently recruiting for additional staff with the intention of allowing a few days a week of flexible browsing for passing trade. Most likely Tues, Weds, Thurs with appointments being available for the remainder of the week. We’re still discussing the finer details and it won’t come into play until the new year, but that’s the intention.
It will be impossible to please everybody but hopefully this will give everybody the option of shopping in their preferred way. We’ll continue to monitor the success and I’ll be sure to update you guys when it’s all confirmed.
Thanks one last time for your help, it’s greatly appreciated!
All in all, I'd say that was a positive welcome back for the Peach boys