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If it's everywhere, the first thing to do is try a new string, and while it's off, make sure the groove in the bridge is clean.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
Your guitar could have left the United States, set up to perfection, only for things to change in transit. Some UK retailers give all stock a thorough inspection prior to shipping. Others simply shift boxes.
Remote diagnosis might be aided by either photographs of the vibrato bridge from angles that show the saddles and from front edge on, to show how the six pivot screws are adjusted. Feeler gauge measurements of the action above the frets might also help.
Otherwise you will not know for sure if it's just a string issue or whether there's something more wrong with it.
Yes, you can replace a string without invalidating any kind of warranty or return policy.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
My view is that you should return the instrument ASAP and get your money back. The longer you leave it and the more you try to correct things yourself, the more wriggle room the dealer has.
A good retailer will accept returns on obvious manufacturing defects. They can not be held responsible for user-inflicted problems. Thus, removing the film is tacit acceptance of the goods (in the sense that it becomes impossible for the customer to prove that he/she did not cause the problem).
String choking due to a twisted neck is grounds for return and refund/replacement. String choking because a bridge saddle is sitting lower than expected is a simple matter for adjustment. (Ask a Jaguar or Jazzmaster owner!)
In my opinion there's now far too much trigger-happy use of returns policies and consumer rights over things that with just a tiny amount of input from the buyer can be either easily fixed, or if not you can then at least say for sure that you do have proper grounds for a return.
A new string costs about £1. If it doesn't fix it, then by all means send it back.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
Although it was slightly better some frets still felt dead, especially the 5th to the 7th with the 8th fret being especially bad. There appeared to be a plinky banjo/sitar like overtone to the notes and the string overall sounded quieter and less harmonically rich than the B above it. I raised the action a bit which helped with the buzz but still sounds plinky and lifeless.
It may be that I've used a string from a set of Pyramid's (ran out of D'addario's and was the only strings I had) while the S2 is strung with PRS strings (I think) which feel smooth and sound very full in comparison. Kinda like the rest of the gutiar sounds like a grand piano while the high e sounds like a plastic toy piano. I might hang fire and pick up a high e from D'addario just to make sure it's definitely not the string.
The guitar doesn't play in tune well and definitely needs intonating so I'm feeling I'll need to take it to a tech. Though I appreciate the nature of guitars I feel a bit torn paying for a tech to look at a £1k+ brand new guitar, second hand wouild be a different story. My expectations are probably a bit high knowing it's an american made PRS and as was discussed, I'm probably the first one to take it out of the case since it was shipped. Saying that, all the core models (from Peach) I've ordered have come boxed and had no isses what so ever (which may say more about Peach and/or the sale of Core PRS models)
Not to be all doom and gloom, the neck is wonderfully comfortable and I love the rounded edges and satin feel. The lack of hard wood top on the S2 line gives way to a body carve similar to an SG which is right up my street. I always hated PRS guitars as my picking hand leans on the body carve of the core models to the point of numbness and pain in my hand.
This is the result of something between the nut and the bridge saddle node points.
The six knife edges in the vibrato bridge baseplate are supposed to ride in machine v notches in the six screws. If these are not adjusted correctly, weird things can happen but "sitar/neeoing" overtones are not usually one of them.
At the nut end, a poorly cut or dressed slot can caused tonal and intonation issues.
Between the two nodes lie the pickups. If the single coil neck and centre pickups are adjusted too close to the strings, their magnetic field can interfere with the excursion of the strings.
I have the same pickups in an S2 Vela. There is meant to be a volume difference between the humbucker and the single coil(s).
Impossible to comment any further without seeing photographs of how the vibrato bridge is set up, the condition of the nut slots and the height adjustment of all three pickups.
Assuming that the problem is mechanical, remote diagnosis will require photographs and/or feeler gauge measurements. Guesswork and/or telepathy from hundreds of miles away ain't gonna solve it. I'm out.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein