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More than that I don't know sadly.
The jack is as shown in your picture. I will go carefully as the instrument is not mine yet. It seems a good one but I do like the idea of having a working pickup as it will make recording easier.
One other thing of note is that I think, when using a certain setting on my Spark, I briefly heard some sound when I moved the volume. Not the sound of the instrument - a sort of rustling. If that did happen and wasn't my imagination or some sort of RF interference is it meaningful?
I started by taking out the control and from there I could see the jack - no loose or disconnected wires.
Next I slackened all the strings and gave the bridge saddle a prod. Then I tapped the strings and... Sound!
I presume the piezo wasn't seated correctly.
Bad news is a string snapped when I tuned it back up, but I'm taking this as a win overall
I will be restringing it soon so will see how that goes.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein