It's not WW3 or anything, but I expect a lot better from a retailer.
I ordered 4 sets of Elixir Strings on Friday evening from a certain Guitar Shop/Retailer in Peterborough as there prices were excellent (£8.99) and free delivery over £30. I got suspicious when they hadn't arrived when I got home Tuesday evening.
Anyhow I gets an email today from them, stating "Thanks for your recent strings order. Unfortunately I am down to my last 2 sets of Elixirs and struggling to get any more. Would coated Ernie Ball 9's be any good to you? They come in at the same price as Elixirs."
So this is 5 days after I place my order which was accepted online. The website does not state the amount they have in stock, but it did not tell me there wasn't enough in stock. It accepted my order and the guy should have been able to notify me a lot earlier than this that he was short of stock. Most retailers have an "in stock" facility, they should think about getting it or keeping a closer eye on their stock.
I know I am entitled to a refund, but that is not the point. If I get refunded I am pissing about buying again and then keeping an eye on my Credit Card etc. I could have been someone who needed them for a gig on the coming Thursday etc and if I refused his offer then I would have old strings for the gig as the new ones would not have come through.
So I either take the 2 sets and pay delivery as I don't want any other strings or I get it charged back to my card and go somewhere else. I don't feel like giving this guy my money for such a poor service.
How would you rate this service?
Only a Fool Would Say That.
Comments
Supportact said: [my style is] probably more an accumulation of limitations and bad habits than a 'style'.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
Supportact said: [my style is] probably more an accumulation of limitations and bad habits than a 'style'.