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It won't have anything to do with the intonation at the 12th fret, that's either a bridge saddle or string issue.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
The frets ends as so well finished and the fretboard has been rounded ever so slightly, both these factors add to the slipping off effect.
You could try to bring it back inline, but that would leave the slot in a fan shape, which is not ideal. I think a new nut is required.
It's going back, not good enough!
The string *is* too close to the edge though - you can clearly see it in the close-up photo - only a tiny bit, but probably enough to make the difference.
I would agree with this. I generally wouldn’t trust either the importer or an average shop tech to get it right, so
if the rest of the guitar is great then it’s best to keep the guitar and pay a good luthier to do it. It shouldn’t cost more than about £50 - annoying on top of the cost of the guitar, but small in the grand scheme of it...
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
Ok, I get it. No, I'm not sure there is enough to cut down and across. It's been cut slightly on the angle as @Maynehead picked up, just enough to push it away from the correct line. Photos here https://imgur.com/gallery/DvpLO72.
I've taken some close up pictures that show the issue. If you look at the high e you can see where the frets start to bevel and how it sits across the flat part of the fret. The low E is sitting half across the flat fret and half across the bevel. With my imperfect technique any upward pressure at all sushes it off the side of the board.
I got it from Peach, and they have been excellent to deal with. I take back the issue over the intonation, that has resolved itself with stretching out the new strings last night.
The nut issue is marginal, and I can understand how they missed it. It is only really an issue because the fret ends are so well dressed that the slight mis-alignment at the nut is pushing it on to the sloped section. In hindsight I can't really blame QC for missing this, you need to play it for 10 minutes to understand what is happening. I think I was just reacting yesterday as it was fresh.
Peach did highlight some swirling on the finish which I can't really see and gave me a discount for that.It sounds like it might actually just need the nut widening slightly toward the A string, in fact - that would move the string very slightly further from the edge and also stop that kink in the string. You could probably get away with it even if the groove is the right height already.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein