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Base theme by DesignModo & ported to Powered by Vanilla by Chris Ireland, modified by the "theFB" team.
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I was up close and personal with a Helix at the weekend for a good few hours.
It was going into a Yamaha FRFR speaker and it sounded pretty darn good. It helped that the chap who uses it was a). a fabulous player and b). treating it as a traditional rig. i.e. one signal chain, lowish gain amp with a sprinkling of reverb and/or delay. When played myself, it felt different than playing a valve amp and the low end is where you notice it most, but it was WAY better than I expected. Not enough to make me rush out and sell my valve amp and pedals but very nice.
Anyway the purpose of this ramble is that the only reason I would consider (could justify) one is for silent practice so disappointed to hear they got the headphone out so wrong. If I was buying one, this is how I would try it out as this is how I would be using it a lot of the time.
Also, why do manufacturers fond it so hard to do decent presets, this IS what people will use when trying it out in a store.
My experience of the Helix was that it does sound very good, but for me needed a lot of tweaking and also putting some of the values where I wouldn't have expected them.
I got a lot of mileage out of a compressor early in the chain, which I wouldn't normally do etc. I think it's very easy to overdo things too.
I ended up with an AX8, which for me (assuming you edit on the computer) was much more intuitive and a £10 headphone amplifier off Amazon
View my feedback at www.thefretboard.co.uk/discussion/comment/1201922
I created some patches at home, using headphones as my listening interface. Too the Helix to Peach a couple of weekends ago to try some things out and played it through a FRFR cab. Sounded pretty much spot on. I'm not someone who will tweak to the nth degree, but units like this almost demand that you spend a little time getting to know them and understand how to enact the changes that you desire.
I've not gone down the 3rd party IR route as currently the stock cabs do the trick for me. As with most things, there comes a point when its what's being played that becomes the defnining factor as to how good something sounds.
My music:- https://soundcloud.com/hubobulous
The Amplifire sounds fabulous. Either via headphones (Audio Technica ATHM50-x) or direct to PA.
And much better than the POD HD or GT100 (not a huge surprise I guess).
From what I've read there is no easier user interface to use than the Helix. Having said that my Amplifire 12 is v straightforward to use, now that I've set it up the way I want. I have the bottom rom of switches set up as varying levels of gain - clean, crunch, dirt, lead etc The the top row is comp, boost, modulation (chorus or flanger), delay and tap tempo/tuner.
It's also much smaller and more portable than the Helix.
One other thing to consider is that modellers can often sound good in isolation but then get lost in the mix in a band context. Much the same as a solid state amp can, as opposed to a valve amp which just seems to cut through. The amplifire does not have that problem.
And apologies - I thought you'd said you didn't do any/much tweaking - I think I misread or misunderstood your post.
My guess is that it's the headphones thing that did it - quite a few people have complained about the sound with headphones.
Expecting any factory preset to sound good across more than a tiny percentage of literally trillions of permutations is a lesson in futility. That said, we have some ideas, but none of them have anything to do with "making great presets," just like you can't expect Tinder to "make great dates."
TL;DR: Make your own presets. Then they'll suck for everyone but you.