›

Not a new amp day But a poor experience from Thomann

What's Hot
2»

Comments

  • nero1701nero1701 Frets: 1483
    edited January 19
    Today marks the 50th day since my original order was placed and the 23rd day since my order was collected.

    Thomann do do have the Amp...they are not sure where it is...

    They have raised a case with their shipping partner in the UK which they said can take 7-14 business days to respond..

    I dont have my refund...
    My Trading Feedback


    0reaction image LOL 3reaction image Wow! 0reaction image Wisdom
  • nero1701nero1701 Frets: 1483
    I've also renamed the thread for future searchers of Thomann.
    My Trading Feedback


    0reaction image LOL 0reaction image Wow! 1reaction image Wisdom
  • TheBigDipperTheBigDipper Frets: 4813
    nero1701 said:
    Today marks the 50th day since my original order was placed and the 23rd day since my order was collected.

    Thomann do do have the Amp...they are not sure where it is...

    They have raised a case with their shipping partner in the UK which they said can take 7-14 business days to respond..

    I dont have my refund...
    Poor you! So it seems like Thomann really isn't in control of their UK agent or just doesn't care, as all their poor performance does is slow down the speed with which Thomann has to refund money for a returned product. The dialogue you're having is very familiar... :-( 

    As per my thread late last year...

    https://www.thefretboard.co.uk/discussion/255594/resolved-returns-to-thomann-not-quite-what-i-expected/p1

    0reaction image LOL 2reaction image Wow! 0reaction image Wisdom
  • lewisandersonlewisanderson Frets: 63
    I had to wait one month for a recent refund with Thomann
    0reaction image LOL 0reaction image Wow! 1reaction image Wisdom
  • bertiebertie Frets: 13570
    Alex2678 said:
    Mmhm

    Once there was this girl who....................
    just because you don't, doesn't mean you can't
     just because you do, doesn't mean you should.
    4reaction image LOL 0reaction image Wow! 0reaction image Wisdom
  • gordijigordiji Frets: 786
    You'll get your money back , when is another matter ,but they are honourable. Patience grasshopper.
    0reaction image LOL 0reaction image Wow! 1reaction image Wisdom
  • robertyroberty Frets: 10894
    Yeah it's annoying to have to wait but you'll get your cash. I had similar a experience with Thomann B stock, and vowed off it, and subsequently broke my vow and had a good experience, it's part of the risk you take I guess
    0reaction image LOL 0reaction image Wow! 0reaction image Wisdom
  • Fingers657Fingers657 Frets: 657
    I wouldn’t buy another B stock or a used valve/tube amp from the EU because of the problems that can arise.
    Probably never buy a new one also now.
    I have bought a couple from UK dealers but ones that offer a good few months warranty on the valves .

    0reaction image LOL 0reaction image Wow! 1reaction image Wisdom
  • nero1701nero1701 Frets: 1483
    Still waiting
    My Trading Feedback


    0reaction image LOL 1reaction image Wow! 0reaction image Wisdom
  • LionAquaLooperLionAquaLooper Frets: 1148
    They got a Twitter account? Tag them on a tweet about this. That'll get them moving. 
    0reaction image LOL 0reaction image Wow! 1reaction image Wisdom
Sign In or Register to comment.