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*An Official Foo-Approved guitarist since Sept 2023.
The problem with email is that there is no real investment or commitment needed from the person sending it, often it's done on a whim at 2am and the response (which could often be a full board design) doesn't even land or get a response back.
Obviously not sayjng this is gigrigs issue btw, just my limited experience.
iirc, I have emailed them once and I got a reply. Maybe they have an overly aggressive spam filter?