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Thank you for your email and I am sorry to learn of your experiences and can understand your reasons for contacting us.
I note that you have already reported the matter to the police and can confirm that we would consider that this is the best course of action. I can confirm that we have recorded the details of your experiences on file and thank you for taking the time to advise us.
.. let's hope it contributes to a future case.is it crazy how saying sentences backwards creates backwards sentences saying how crazy it is?
My experience is that most garages are full of crooks and incompetents and I wouldn't trust any to fix my car safely, let alone not nick stuff from it. The situation isn't helped by transitory nature of employment in garages and mechanics constantly moving from garage to another.
I believe this 100%
One sautrday the wife and I took her car to get some new front tyres. Went to a local independent garage. Agreed a price and was told it would take 20 minutes.
I hand over the box with the locking wheel nut adapter in it. It's the box it came in along with the four locking bolts and sits every day in the bit where the spare wheel goes. It's never taken out unless a tyre is changed. Last time was probably 18 months ago.
Go back after 20 minutes and told sorry the locking wheel nut adapter wasn't in the box, they could remove the nuts but at a cost of £15 each. I'm adamant I gave it to them, I said as much, but I quickly realised I had zero leg to stand on and had been well and truly done over.
Told the garage I didn't want them to do the tyres anymore and drove off.
Got the tyres done at another garage, explained that I no longer had the locking nut adapter and I got the impression they'd heard this sorry tale before.
Cost me £40 to get all four removed. I'm really cross about it because despite having zero evidence I know I handed it over. I'm adamant.
They took the lock nut adapter, stuck it on the wheel nut gun. Whizz, crack, broken adapter. They never learn.
Then they decide that the best course of action is to blame customer (always puzzles me how they think this will work out well for them).
Customer never uses garage again.
The end.
I'd be surprised if the dealership has a second similar story gets to keep the brand.
A dealership I used to work at (before my time there) lost Vauxhall on one trading standards inspection.......
Ringleader of the Cambridge cartel, pedal champ and king of the dirt boxes (down to 21)
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
I just pop down the local tyre place, they tell me where to park my car and then do all the work in front of me while i'm talking to them.
Even my usual mechanic is more than happy for me to hang around/help when he's repairing my car or van - means he doesn't have to make his own coffee.
I don't like taking my car to places where I'm not allowed to watch what they're doing to my vehicle. Always sounds dodgy to me.