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Dead On Arrival. No worky at all, and clearly been opened before.
On its way back.
Maybe it is particularly fragile for some reason and they don't want to take the risk.
I don't think I'd hold it against them as evidence of a retailer to avoid though
I doubt if there will be a 'next time' though
I would report them to Amazon for charging you return postage, surely that can't be right.
If they don't then they are breaking the law as that goes against your statutory rights r.e faulty goods.
Thanks OP. I will shortly be in the market for a new guitar when it gets released and they're one of the few advertising it, but if this is their attitude I'm ruling them out.
I've ordered various strings & nik-naks from them, again no problems & fast postage. The only 'issue' (which I don't think was their fault) was that I ordered a Vox AC4 hand wired from them in the Christmas sale last year (got it well cheap). When I got it, it sounded great but hummed like goodness knows what (especially next to my silent Bassbreaker). I recorded a YT video to show them. They sent me lots of contact with suggestions like tube swaps etc. In the end, I returned it just before the end of the return period. Shipped it back to them, got a refund, no worries.
They even called me about an R8 they were reducing at the time (that I was potentially interested in), but I just missed it.
All from a guy there called James Ferguson.
In summary, I think the website lets the shop down a bit..
http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act?gclid=CPnKvKbm08sCFZEy0wodN8ABCA
Had a bad experience with them myself around 3 years ago ...
They had an ES 339 in stock. I e-mailed and asked if it was a 59 neck and was told by return (from the main man, as I recall) that he'd been and checked the guitar and it was indeed a 59 neck model.
Headed over there next day (incurring 50 quid fares for train, taxi and bus for my return journey of Warrington to Sheffield) and it was immediately apparent that it wasn't the 59 neck model.
Not impressed, day wasted, and out of pocket.
Chap I dealt with offered to plug the guitar into an amp for me and that was the end of it. I explained the circumstances - totally unmoved. I played the guitar briefly and found the neck to be too slim. Quick browse, and left. No further words exchanged.
Sent an e-mail when I returned home - shrug of the shoulders by way of a response.
I did learn whilst I was there that they also don't photograph individual guitars if it's a recurring model. So, the 5 grand 59 reissue in dirty lemon which you're looking at on the website probably isn't the one in store. The guy telling me this didn't seem to think that was a problem, and was quite scornful of customers who had previously taken issue with this approach (having opened the case at home and found that what they thought they'd bought looks-wise wasn't what they'd been sent).
As noted above, the website - particularly in the used section - seems to list "out of stock" items just for fun - and for a very long time after they've sold.
No, I won't be dealing with them again.