Recently ordered the Katana 50 from DV247 for what would have been a very good price (£163) - DV247 not only applied for the funds 3 times from my bank, they also turned out not to have the amp in stock. So far responses from their customer services team have been "I'll speak to Germany but it should turn up at some point" and "I'll email them to ask to cancel the order but if someone has already emailed them then they'll get annoyed".
As you can imagine I'd very much hate to annoy someone in Germany over the trivial matter of £500+ being on hold in my account with nothing to show for it but hopefully DV247 will find it in their hearts to release my funds some point this week.
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It matters not if some faceless clerical staff in a remote distribution centre *get annoyed*. That smacks of the DV customer services representative shirking his or her responsibility for the original cock up(s).
If the store is unable to fulfil your original order, they should 'fess up and offer to refund you. I smart store manager might even try to placate you with a credit note. The fact that you are probably disinclined to spend any more money with them is neither here nor there.
Haven't bought from them since.
Haven't bought anything from them since their dodgy administration. The way they treated their creditors and staff was appalling.
Acton shop is 5 minutes walk from where I work and is still empty now.
When I lost confidence and asked for a refund (note they had settled from my account before they had actually lined up the guitar) it took near enough a week to get the funds back.
I found the UK team friendly and totally ineffective - they told me they have a new stock system and the UK team have no control over it, so all they do is pass on requests to Germany, who do FA with them.
I spent £46 on phone calls to Germany to get my money back - I firmly believe that was a result given the depth of the chaos.
My advice, speak to Germany, but be prepared for them hanging up on you and transferring back to the uk (a lot!) when you specifically asked them now too
..er, good luck!
Credit all the way - if you use something like the John Lewis card you even get little bonus beer vouchers for buying guitars. Win-win!
BTW you make much better headway with the musicstore team if you speak German to them.
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Just because you're paranoid, don't mean they're not after youActually I have bought one thing from them, because I couldn't find it anywhere else. It was a stereo bar for holding microphones, and it came in a cardboard box that would have happily held an 88-note keyboard. Ridiculous.
Then you have a hard time persuading them that something is less than correct.
Was always easier using their free parking than attempting to get a metered bay near pmt when it was next to the station.
Anyway, I dont think I’ve ever had what would remotely amount to ‘service’ when I’m in there. Usually stand around for 20 minutes before anyone looks up at you or takes their attention away from the phone or pc.
When they do its usually to say ‘you need the guitar guy, he should be up the back somewhere’.. which means he’s in the back with the dj staff somewhere, and I have to go find him.
Never mind, I’ll just peruse the guitars on display in the meantime.. of course not one ever has a price on, let alone any specs, which really pisses me off, and like I mentioned, theres no one interested to be able to ask.
Now Pmt have moved to within a 60 second walk, its a no brainer.
I was in Pmt Romford last week and noticed they hardly had anything priced up either though, but atleast they have staff floor-walking and willing to help.
Its as though these places don’t know the basics of customer conversion and retention, service and sales.
Therefore its as though they don’t actually want to make any money...
Yeah im pretty local to Romford... I used too LOVE that shop until it got taken over, I used to go often just to browse and chat to the then very friendly staff.. Went to total shit after that. I wont go there at all any more.. The new PMT store is huge.. I wasn't that impressed with them though.
I went in to buy like 12 sets of strings.. They wanted too charge me full price for each pack.. I then said well I can get them much cheaper on the net (we are talking a fairly significant difference here too).. So I then stood there for 20/30 mins while they tried to price match.. It took three of them and a manager to tell me that they could in the end match the internet price... What a palaver...
Still currently WAY better than DV247 though.
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Since then I’ve only used them a handful of times but never been impressed.
Haha yeah man, I get what you mean with pmt. I can’t say I’ve ever had a nightmare with them, but several times before they’ve had to get a manager over to authorise an exchange or price match, which always puts me on edge, like its not a normal thing for a customer to do! Lol.
The latest one was funny. I asked if they could price match me a pedalboard. Only 2 suppliers it seems, pmt for £125 and absolute music online for £99.
Yeah the guy says, no problem, as long as its a Uk company and the same product. 10 minutes later the fellas still looking for absolute musics origins lol.
I was like, won’t the .co.uk part suffice? Haha.
But aye, I can’t say anything bad about the pmt crew myself, they’ve always been helpful and friendly.