I've had my GT100 since last summer and I mostly love it.
It's always run fine on Win 10 until yesterday when it suddenly stopped talking to the laptop.
Right before I started using it, Adobe 'Air', which it needs to run wanted an update and so did Windows so I did that and now it simply won't connect.
The first thing you see is this and it's normal, this means it's recognising the GT100..
But then, which is not normal, it gives you a screen to select MIDI In/Out and Audio In/Out, all of which have 'GT100 Primary' as an option but it doesn't matter what you select there, when you hit "Ok" or "Refresh" it just loops you back to that screen again and if you hit "Close" it will do so and leave you in Tone Studio's "Offline Mode" where no matter what you do, it won't have any effect on the unit itself.
Nothing I do will get me past that screen.
We have an old laptop with Win 7 on it and it installed fine and works fine on that, the problem being it's an old laptop with HDD and runs slows as hell, plus none of my music is on there etc and whilst I can still edit the GT100 that way, it's a pain in the arse and it's not even my laptop.
Is there anyone who knows how to get around this?
I've checked and quadruple checked stuff like the USB cable, the driver and it's all correct. It was working a few days ago as it always has done, no problem.
I've also tried uninstalling and reinstalling Adobe Air but obviously, that latest version is what might be the problem and it's just reinstalled that one.
Running windows recovery won't work (I don't think so anyway) because that's not going to take me back to a previous version of Adobe Air.
I'd love a Helix or a GT1000 or whatever but I've got no gear money at all so it's this GT100 or nothing.
I'm grateful for any help.
I've emailed Boss but they won't reply until next week.
Comments
Try downloading new/latest copies of the drivers and software from the Boss website and reinstalling? Just in case?
Maybe you should uninstall Air then find the previous version from Adobe and install that instead
I thought you just get the latest version.
Do you know how I'd go about getting the previous version?
I often go as long as possible before updating software of something is stable. I've done it loads of times with my phone too when updated apps are dreadful.
In either case, how many cables are you running between the GT-100 and whatever it is connected to? One or two? My thought here is that there is a handshaking process that has not occurred properly.
https://fxfloorboard.sourceforge.io/info.php?model=gt-100
just hope it doesn't want to auto update.
Possibly undeserved, given where you're putting your money
That's really useful to remember as a back up, thanks.
In the meantime swapping laptops for music is the only real solution I have.
If anything more transpires I'll post it here.
Thanks for your help so far everyone.
If you're recording, it's the audio interface. If you're editing patches, backing up or restoring the unit, it's using MIDI over USB using the Boss Tone Studio app.
FWIW, I only use MIDI over USB for Tone Studio and don't use it as an audio interface, but only because I like the one I already had. The GT one works fine too.
Have you tried Restore? I doubt that will defeat the driver clucking Ms updates but it is worth a try.
Next get your problem over to www.soundonsound.com where this sort of thing with Ms forced updates is common now. Pete Kaine of Scan gives unstintingly of his time there and can probably tell you if there is a fix, very often there isn't!
I think a lot of people with W10 and some serious studio kit have "frozen" the OS and no longer connect the music computer to the web, that being about the only way it seems to stop these updates.
I have a 'mothballed' W10 desktop and it has not had the last round of UDs so I hope to fire it up in a day or so and see what's 'kd!
I have a Native Instruments KA6, a Focusrite 8i6 (obsolete so little hope there!) and some other kit that is "generic" USB audio...Such Fun!
Dave.
Tried system restore last night and still won't work.
I will go over to the website you mention and ask.
The more I look into this the more I see others suffering and I'm glad it's only my GT100 that's screwed.
It's really annoying because before this month everything worked really well.
New SSD for the older laptop will be here in a day or so and that's the most viable solution so far.