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The OP had entered the passenger details including the age of the children.
The airline had the info it needed to make an appropriate seating decision. The OP incorrectly assumed this would inform seating location.
The OP realised their mistake and tried to correct it. The airline refused to help.
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yes, but having not flown easyjet for about 15 years, I didn't realize they have a different prcoess. With every other airline I've flown on, they show you the auto selected seats and then ask if you'd like to pay to move. It didn't occur to me that if you don't choose to pay seats upfront, before checking in, that they just skip straight to the boarding card and that's when you find your seats. In the check in process I was not shown a seating plan. It just seems odd and actually seems like they are missing a last chance to get people to pay extra. If I'd been shown the seats, I would certainly have paid more to get us together.
I'm not blaming Easyjet it's my mistake - I should have paid more attention to the booking process, but as a regular flyer (50 flights a year) you get used to how most companies do it and Easyjet's process is different.
However, I am actually quite surprised that children under 8 or so are legally allowed to be seated away from a parent. It's a bad situation all round for the airline staff, the child, the parent and especially other passengers who either get asked to move or end up sitting next to an inconsolably sobbing child, or worse a damned naughty one.
Given you have to declare the ages of children it's a very simple software problem to solve to get at least one parent and a child together. All it shows is that in setting up the seating booking flow in such away that this is actually likely to happen unless you pay, the airlines have only one aim, which is to make as much money from a passenger as possible, even if it causes child distress. I see that in the USA they have now made this illegal. Generally you know something is wrong when even the USA recognizes it as a poor practice!
https://familytravel.org/congress-passes-law-families-flying-together/
Want to sit next to your children? Pay more money - what?
This kind of shit is why I hate flying. Nothing to do with being up in the air, just BS that makes even rail travel look pleasant.
It's unfortunate that the flight is very full and that we have not been sat together, it's not ideal but we had the choice to pay for seats and didn't.
Fair enough, but when asked if we could now pay to move to the front seats as we have obviously made an error, they said no, as the seats we are leaving will be harder to sell as they are single seats, the remaining seats will be easier to sell as they are together. The airline crew will try to move us on the day of the flight.
So there you go. Easyjet's seating algorithm is designed to maximize seat sale, not look after customers who have already paid.
So it's just about seat allocation, then?
That's a relief, I thought Emp had got a pilot's licence when I read the thread title.
I’m sure common sense will prevaail and they’ll be people willing to move on the actual day.
Although it has to be said that splitting a hen party going to Ibiza into 15 separate rows might be considered a sensible precaution to minimise the possibility of trouble on the flight...
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
These "budget" airlines are just a complete joke.
Can't guarantee you can take hand baggage on board??? Unless of course you pay extra.
They just hold you to ransom.
Finally one decent chap offered to move but probably because they couldn't handle the crying any longer
It made us all very fractious -not nice for a parent to hear your 7 year old distressed
I fly around the world on many airlines and not one of them has ever refused a late request for either extra baggage or a seat change.
On a more serious note, i read the thread at 4.30am this morning with my 22mo screaming in my face (teething).. it really upset me thinking about it (or it may have been that my she had me up at 4.30am and was screaming in my face)!
Hope it all works out ok for you.
It states clearly on the website that once checked in, seats cannot be altered. Customer Service also won't help. Also, the change seats box is grayed out.