It looks like you're new here. If you want to get involved, click one of these buttons!
Subscribe to our Patreon, and get image uploads with no ads on the site!
Base theme by DesignModo & ported to Powered by Vanilla by Chris Ireland, modified by the "theFB" team.
Comments
Retailers hate the distance selling regulations with a fiery passion, as many people really do take the mickey.
At one point many years ago my local Tesco had a sign up saying "we will only exchange CDs if faulty" because many people were taking advantage of a lax return policy to buy a CD, rip it to MP3 and then return it and swap it for another, eventually just getting a refund. They no doubt thought they had played the system, beaten "the man" and been clever, in reality its basically theft.
The same applies to clothing. People do, regularly, treat clothes stores like lending libraries and take advantage of honest return policies to essentially get free clothes. Those who actually pay for these policies are those honest enough to only return clothes that are genuinely not suitable or of inferior quality who pay a higher price to cover losses (they legally cant resell the returned garments as new).
That said, the OP had an honest reason for the return, and he obviously left unhappy and has now on a popular forum started a thread that has doubtless put many customers off GuitarGuitar. Not only was the OP unhappy but it has hurt the store, this is not how what they no doubt call a "purchase interaction" is supposed to go.
Hopefully the OP can find a suitable guitar to spend the vouchers and ends up happy.
I disagree. "Real" (i.e. bricks and mortar) shops were often crap long before the internet (and I'm not just talking about guitars here) and often treated you crappily when they knew you had no choice but to shop with them. Now that suddenly there is choice and customers are voting with their feet, those same stores are crying foul.
Also I agree with @Voxman (as usual in these types of thread, it seems ). I have certainly stopped shopping as much (or at all, in some cases) with some online retailers, and actually gone back to "real" shops, in certain instances where the online stores' service got much worse (and often alongside that, prices got much higher). So the "real" shops need not worry that customers won't come back to them if they're genuinely good, if the online retailers start becoming the crappy stores.
But if someone buys something via EBay and gets buyers remorse then that's tough and they shouldn't be able to use eBay's rules to return stuff.
Having said that GG seem to have handled this case poorly, especially if they know the OP spends money regularly with them. Sometimes you just can't stick to rigid policies.
No way of knowing of course, but I can't help being more than a little curious as to whether GG has lost business and/or existing customers specifically because of this thread?
I,ve never felt pressurised when i,ve tried items out.
I wasn't sure if the amp would handle rehearsals and shows (5150iii 15w lunchbox) and I asked about the returns policy then. I was advised regarding the store credit policy and understood that it didn't match the online policy. However I had spent 2 hours in their soundbooth trialling many different amps and settled on one I'm still very happy with even though it wasn't on my initial list.
Personally I'd rather have the chance to try the gear in store and still have the option of an exchange/store credit rather than buying blind online and having the hassle of packing the return and possibly losing postage if it wasn't suitable.
I think the policy is fair, although it's sad to hear that you aren't happy with your purchase. I'd have been happy with the store credit