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In this case, if the damage is visible on the advert, ask the seller exactly what it is that he's complaining about. If the advert is nice and clear about the black nut and the lacquer cracks, it's not your fault the buyer didn't look properly.
If one of the knobs goes round all the way or is loose (not clear from your description what the problem is) and this wasn't mentioned on the advert, that's definitely something you need to resolve one way or another.
I've had some good success asking buyers to state exactly what the problem is that wasn't already mentioned in the description and photos. That focuses their mind on the fact they should have read the description properly.
If you as a seller have misdescribed something, or the seller has picked up on something that you didn't realise and didn't mention on the description (that's happened to me, it's easy to do), you'll have to suck up the cost of rectification.
I find eBay selling is a fine line between "bigging up" the item, saying how good condition it is, without raising expectations so high that any tiny flaw is automatically grounds for return. Similar to the dust story above, I had one guy complain about a couple of tiny dings in the paint of a pedal. Basically expecting it to be brand new but for half the price of a shop item. I try and tone down my descriptions since then, you never know how picky a buyer is going to be.
Dont get suckered into a partial refund. Its the latest scam by folks trying to get stuff cheaper.
Suggest he accepts it as seen in the clear pictures or he returns it for a full refund. The pot shaft thing - thats bullshit, and the splined section on the top at worst needs opening out a bit (two mins with a screwdriver).
With this current buyer issue I have questioned him on the returns dispute that did he not clearly read that I described it as used and has Marks all over the guitar and a ding on the front and on the headstock and pictures showing this and if you wanted an immaculate one then this one isn't for you which was what I had put in the description.
This isn't a usual buyers remorse case it's more of a bedroom dealer just wanting money back to make more money hoping I would bow to his demands and when I called him out about I know who you are and what you do as it's all over the net and on here too I got the abuse aggressive emails threats negative feedback etc then the return for refund request not as described.
I always downplay any guitar amp or pedal I list on ebay now with every fault mark or issue so I dont get the hassle of returns or not as described etc..
It does make me laugh when people describe guitars as mint condition but has a ding here and ding there broken neck but apart from that its mint!
In general Ebay is fine but 1 out of a 100 you are going to come across a nut job unfortunately.
Needless to say no claim was filed against me and I didn't end up £150 worse off out of the deal.
Just tell the buyer to either return it or naff off. The buyers market on eBay is full of chancers who just expect you to agree to their claims because people tell scary stories about PayPal taking the sellers first born because a buyer raised a dispute.
Don't get me wrong, I do not like PayPal one jot and I loathe the fact that they have a monopoly over private internet financial transactions. it stinks. But if you just offer a return and a refund the buyer doesn't have a leg to stand on tbh, you're offering what no major retailer will offer after 7-14 days of purchase let alone a private internet seller.
Good luck!
Get him to send it back and refund him. People like that are better off cut loose ASAP.
• Youtube - https://www.youtube.com/@Goldeneraguitars
So I totally understand how online auctions work - and still believe that if you have good pictures and a reasonable description, it is down to the buyer to satisfy themselves of the condition *BEFORE* clicking the button. Indeed you can even ask for further pictures or you could even get off your lazy ass and view it before buying...
You can’t view an item before buying because eBay don’t allow contact details to be exchanged prior to sale.
The bottom line is when you sell an item on eBay you agree to abide by their rules. If you don’t like them or think they’re unfair there are plenty of other places to sell.
And yes, you can view before you buy - its *not* against their rules. You can share your phone number quite legitimately. They tried stopping this but it got overturned. In fact, you can actually have your phone number listed in your contact details.
You are completely within your rights to ask questions, ask for more pictures and to satisfy yourself before committing money.
And in reference to the post above, it turns out that viewing before buying is actually against the rules for the seller. I had my account restricted for allowing someone to come and check an item before buying (even though it didn't actually sell).
https://www.ebay.co.uk/help/selling/resolving-buyer-issues/contacting-buyer-bidder?id=4083
I stand by my point that if ebay implemented caveat emptor it would be used by some sellers to get away with selling dodgy goods and refusing returns and buyers would soon disappear in their droves and there would be no more eBay. There were many stories of scams happening to defraud buyers before buyer protection came in.
It’s probably true that eBay favours the buyer a bit too much but that seems to
be better than the alternative.
Believe what you will.
https://contact.ebay.co.uk/ws/eBayISAPI.dll?ManageBuyerCommunication&ssPageName=STRK:ME:LNLK
Then change the bottom one to 'Yes' to share phone number...
But hey, you can't do that... right?
https://www.ebay.co.uk/help/selling/resolving-buyer-issues/contacting-buyer-bidder?id=4083
How to share your phone number with buyers
You can also make your phone number available to buyers so they can contact you by phone before and/or after they’ve bought from you. You’ll need to opt in before you can share your number though. Here’s how:
What do you say to my claim that caveat emptor would be used by some sellers to rip off buyers (as it was before buyer protection came in)?
Life is too short to jeopardise a significant income on chancers.
And genuinely, if you are buying something secondhand and can't be arsed to look at the pictures properly, or ask questions or view an item before bidding... then really, caveat emptor.
If you are buying a guitar and the pickups are important or you are worried about what might be under the scratchplate - ask for a picture. Or get off your ass and go look at it yourself before parting with cash.
Want a warranty? Buy new.