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Hopefully as our new home builds data it will go up the search engines ratings, so post your useful content folks so those lost in cyberspace can stumble upon us.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
Ringleader of the Cambridge cartel, pedal champ and king of the dirt boxes (down to 21)
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
Well, with regard to my forum, I'm not really sure what to do. There's close to 5,000 posts on there and there's no simple way to migrate them over to here. I've changed the forum title to "We've moved! - Please go to WWW.THEFRETBOARD.CO.UK" so that should hopefully stop people in their tracks. I doubt anyone will actually use it now that this place is running, so I'll probably just leave it as it is for several months. It will sort itself out. Plus... there are hundreds of links that everyone has put up to redirect people looking for MR to my place. If those links aren't changed then we may still get traffic via that route, so it makes sense to leave it on for the moment.
Please give me medals (nice ones only !). Click click click.... :-*
V V V
Offset "(Emp) - a little heavy on the hyperbole."
I'm not locked in here with you, you are locked in here with me.
Your best customers are the ones who complain.
Taking the time to complain is usually an indication of some sort of interest/connection/commitment to the product about which you're complaining. I accept that this isn't always the case (there are more than enough numpties out there) but it's true more often than not.
Engaging constructively with the complainant (a) makes them feel very happy and even more committed and (b) gives you a users-eye perspective on your product so you can fix the crap that's wrong with it.
Customers who don't care, just go elsewhere and you lose them without knowing that they've gone, and without capturing their views/opinions about why they've left.
Future created a perfect medium for that engagement - the forum. Real-time multi-way communication with a bunch of genuine enthusiasts who had plenty of opinions to share. Not easy for Future to deal with (ref comment about numpties, above), but they could have made more effort. [edit] they could have made some effort.
Offset "(Emp) - a little heavy on the hyperbole."