Not here to slag off the company in question as I like them and have had good dealings with them in the past. So keeping it anonymous.
Placed an order and was told 4 weeks or maybe less for the turnaround time. It’s now nearly at 7 weeks and I’m just getting to the point of not wanting it any more.
Was really excited when I placed the order and just frustrated that now it’ve lost that.
Not helped by not getting replies to emails and when I phoned early last week, I was told it was nearly finished but then nothing. If they’d been more upfront about the delay, I’d probably be feeling more positive or might have had more opportunity to cancel the order.
No real point to this post, like I say, just a bit disappointed.
Am I being harsh thinking that the delay is too much?
Comments
• Youtube - https://www.youtube.com/@Goldeneraguitars
Plenty of reasons for a delay, but no good reason for not keeping the customer informed.
It's posted in the amps section. ;-)
But... It's a double-edged sword, I think. If we're talking about a small business, with only one or two people working there, then every call or email that gets answered is less time to produce something. So the choice could be between stopping production to communicate better or communicating badly to focus on improving delivery times.
Not defending them, just sayin...
Feedback : https://www.thefretboard.co.uk/discussion/58125/
It probably is the communication that has been disappointing. In this case I don’t think logistics is a massive issue because I’m pretty sure they would have had all the parts they needed in stock.
In one of my email chasers I was actually trying to order something extra as well.
It’s a tough balance between customer service and productive time. Very easy to get bogged down in emails and then realise you’ve not really achieved anything by the end of the day!
Not really wanting to knock the company, just venting a bit of frustration. If I had the choice I would cancel the order, which feels a bit sad.
but... will you be able to get what you want elsewhere and if yes what will the wait be?
maybe call their bluff and say you would like to cancel as they have failed to deliver when they said the would.... it might make them expedite your order... but be prepared you may just get your money back!...
While business is business etc... we all have lived outside our work and it’s important to remember that, while we try to hold our heads up, life happens and we can’t control it. Take the positives from this - it looks like you’ll be getting your new toy shortly. And I’m sure you’ll soon remember why you placed the order in the first place.
• Youtube - https://www.youtube.com/@Goldeneraguitars
Be patient. In the grand scheme of things a few weeks isn't a very long time, and I'm sure it will be what you wanted when it arrives.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
• Youtube - https://www.youtube.com/@Goldeneraguitars
I'm surprised this hasn't become the general excuse for delays.
It is flipping hard at the moment getting any big custom jobs out, some parts have been out of stock for months with electronic suppliers and demand is high for guitar gear at the moment too.