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... you just gotta laugh
My band - Crimson on Silver For sale - Blackstar HT-5S
Gear - Guitars, amps, effects and shizz. Edited for Phil_aka_Pip, who is allergic to big long lists.
There’s this nice American fella works in the customer service desk at my local depot. New Yorker. You can imagine how he speaks about the whole thing. If you’re thinking it, that’s probably it lol.
My band - Crimson on Silver For sale - Blackstar HT-5S
Gear - Guitars, amps, effects and shizz. Edited for Phil_aka_Pip, who is allergic to big long lists.
Latest update - so much fun this...
I've been out with the lovely Mrs Meister to Birmingham... on the way back, popped into DPD at Oldbury. Remember, no interaction with a human being allowed, so I went into the plush waiting room, pressed the button on the phone and spoke to a young lady.
I was very gentle, calm and considered and out of respect, I told her right from the onset I was a little non-plussed and that the Chief Executive was involved with this parcel.
I was informed that I had to pre-book "early Friday afternoon" for collection from the Depot (even though the Parcel was due 16.35 - 17.35). I again calmly explained the situation, and she couldn't have given less of a shit. Again, I gave her a chance - but she was completely indifferent.
Me ? If I had a guy there who was dealing with my Chief Exec, I think I would've shown a wee bit more interest and courtesy.
Needless to say, Im back home without the parcel.
What a complete and utter waste of space this company is.
I honestly think the high street is dead and that couriers are the future of that business. With that in mind, what a way to run a business. No eye to the future. Just a F£&k you attitude.
What Monkeybone wrote was interesting. Great to see a genuine, hard working employee, as is my experience with DPD, but without backing from higher up, it's truly F£$ked.
"Warren, sorry that the driver driver went to the wrong address. He seems to have gone to Boundary Crescent for some unknown reason. I have raised a complaint and passed feedback to the depot management to have this investigated further.
Your parcel has an eta of today, Saturday 9th. I have added the instruction for the driver to call you should there be any issues with the delivery today.
Apologies for the inconvenience this has caused you.
Best wishes,
DPD"
Utter lies and fantasy...
I have one suggestion only, which is that if we collectively lobbied Andertons (for whom DPD do all/many of their deliveries) and persuaded them to stop using DPD, this might persuade this rather awful company to step up to the plate and actually deliver when and where they're paid to do...
DX couriers on the other hand delivered my new passport to the wrong address. It took three weeks to resolve. If you think a delayed pedal is stressful, imagine having a new passport out in the wild!
I live in a rural village of 30 properties or so and others here have had good service in villages too. Seems to be a common denominator.
Not a bad job really...
(it never rains...)
* For absolute clarity, it was NOT Andertons that tried to lie about the delivery after *they* spoke to DPD, not me.
When I eventually got through to someone on 21st December (after about 30 mins) at the Oldbury depot I was told (by a very apologetic chap) that they were "in a bit of a mess" and weren't sure where my parcel was. Clearly - as it was delivered about an hour after the "We were unable to deliver your parcel" email.
At least it arrived.
Eventually,
TNT once delivered a £10,000 hard disc recorder to an address 250 miles away from its destination. That was a fun ten days waiting for them to track it down
With all of them, it's when it goes wrong that it really goes wrong. IME if it's not simple and re-delivered the next day then it becomes a painful shit show of blatant lies and broken promises, regardless of the company. And it is almost always not the driver's fault, nor any of the people you can actually interact with.
It's one of those things
The driver is the least to blame here... it's the of DPD with its absolute indifference to the customer's needs, and the inability to speak to a real person.
There is a deep-seated culture issue here.
Shame as the App, notifications and map updates are very good.
With respect Jack, no. This isn't "one of those things", this is a repeated systematic failing...
I have heard horror stories with other firms though. I talked to one courier from another firm that said if he were delivering to our house we'd never get a delivery! He said if it was just a house name with no road name in a village then he wouldn't even bother wasting his time looking for us or stopping to ask passing sheep...he wasn't joking....DHL.
Good and bad everywhere, I feel your pain.